Hanna Martens

• Supported patients in crisis situations by assessing immediate needs and implementing appropriate interventions.
• Conducted assessments to identify patient needs and resources.
• Advocated for patient rights within the healthcare system.
• Educated families on mental health resources and community services to enhance their support for patients.
• Coordinated with social service agencies for comprehensive care solutions.
• Documented patient progress and maintained accurate case records to ensure continuity of care and effective treatment planning.
• Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
• Compiled comprehensive resource lists to support client needs.
• Attended team meetings and provided feedback on case updates and treatment recommendations.

• Advocated for clients' rights and access to resources, empowering them within community settings.
• Developed yearly plans and conducted monthly and quarterly meetings to evaluate individual progress and adjust services.
• Managed case documentation and maintained accurate client records.
• Collaborated with families to enhance support systems for clients.
• Collaborated with psychiatrists, psychologists, and nurses to ensure integrated care and support for clients' needs.
• Participated in professional development activities such as seminars, workshops, trainings.
• Complete daily visits to their day program and assess progress and behavior of each individual.
• Meet and coordinate with the BCBA to ensure each individuals behavior plan is up to date and working effectively.
• Facilitated client assessments to determine needs and develop service plans.

• Coordinated individual resources with entitlements and special programs, promoting economic and social inclusion in the community.
• Advocated and brokered services for individuals with intellectual and/or developmental disabilities, ensuring access to essential resources.
• Connected individuals to a supportive network of family, friends, and meaningful relationships, enhancing their community integration.

• Coordinated volunteer efforts to implement programs, providing essential support to participants and enhancing program effectiveness.
• Partnered with community organizations to raise awareness of addiction issues, fostering community engagement and education.
• Approved and followed up on housing scholarships for individuals in recovery, facilitating their transition post-rehabilitation.

• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Facilitated crisis intervention sessions to support clients in distress.
• Conducted assessments to identify client needs and resources available.
• Managed case documentation in compliance with agency policies and regulations.
• Advocated for client rights and access to necessary services and supports.
• Collaborated with external agencies to enhance service delivery for clients.
• Linked and coordinated consumers with community agencies and groups, supporting their daily living with mental illness.
• Facilitated communication among clients, families, caregivers, and agencies to ensure comprehensive support for client needs.

Handled incoming phone calls, quickly identifying critical information and guiding callers through crises with calm support.

• Documented each call thoroughly to maintain accurate records and support case management.
• Recorded pertinent information for CPS cases to aid in effective decision-making.

• Conducted follow-up calls and documented client group interactions to ensure accurate records.
• Assisted team with daily operational tasks and provided administrative support to enhance workflow.
• Developed promotional materials to raise awareness of available services and engage potential clients.