Hanna Martinez
Groton
Summary
Dynamic delivery driver with a valid class B commercial driver's license and a proven safe driving record at Jersey Mikes. Recognized for exceptional communication skills and adaptability, consistently achieving on-time deliveries while maintaining a positive customer experience. Committed to efficiency and safety in fast-paced environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Jersey Mikes
04.2024 - 05.2024
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Food Prep Cook
Sodexo Food Service
12.2023 - 04.2024
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Set up line stations with proper tools and products, quality-checked foods and maintained line equipment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Deli and Bakery Service Worker
Military Deli And Bakery Services
06.2021 - 12.2023
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Observed customer purchases in line and differentiated between standard portions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Retail Sales Associate
Ross Dress for Less
03.2021 - 06.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivery Driver
DoorDash
08.2020 - 12.2020
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Food Service Worker
Del Taco
02.2020 - 06.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Retail Sales Associate
29 Palms Souvenirs and Gifts
12.2018 - 10.2019
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Bagger
DECA Commissary
04.2018 - 12.2018
- Greeted guests entering and exiting store to foster customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Communicated with cashiers and customers to learn about bagging needs.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Housekeeper
MCCS Bachelor Billeting
06.2017 - 02.2018
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
Waitress
Palm Kabob House
12.2016 - 04.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Food Service Worker
McDonald's
08.2016 - 12.2016
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
Education
Twentynine Palms High School
Twentynine Palms06-2016
Skills
- Valid class B commercial Driver's license
- Lifts up to 50 pounds
- Exceptional written and verbal communication skills
- Safe driving record
- Computer proficiency
- Adaptability and flexibility
Timeline
Delivery Driver
Jersey Mikes
04.2024 - 05.2024
Food Prep Cook
Sodexo Food Service
12.2023 - 04.2024
Deli and Bakery Service Worker
Military Deli And Bakery Services
06.2021 - 12.2023
Retail Sales Associate
Ross Dress for Less
03.2021 - 06.2021
Delivery Driver
DoorDash
08.2020 - 12.2020
Food Service Worker
Del Taco
02.2020 - 06.2020
Retail Sales Associate
29 Palms Souvenirs and Gifts
12.2018 - 10.2019
Bagger
DECA Commissary
04.2018 - 12.2018
Housekeeper
MCCS Bachelor Billeting
06.2017 - 02.2018
Waitress
Palm Kabob House
12.2016 - 04.2017
Food Service Worker
McDonald's
08.2016 - 12.2016
Twentynine Palms High School
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