Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanna Matias

Vineland,NJ

Summary

Proven leader at Burger King, adept in enhancing customer loyalty and streamlining operations. Excelled in problem-solving and teamwork, significantly improving service quality. Skilled in multitasking and computer applications, ensuring efficient task completion and team coordination. Demonstrated exceptional communication, fostering a positive and productive work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience

Work History

Burger King

Assistant Manager
03.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science -

Rowan Collage South Jersey
Vineland, NJ
05.2025

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible

Languages

Spanish
Native or Bilingual

Timeline

Burger King

Assistant Manager
03.2023 - Current

Associate of Science -

Rowan Collage South Jersey
Hanna Matias