Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Timeline
Barista
Hanna McCuistion

Hanna McCuistion

Lancaster,OH

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Motivated individual with business acuity and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and minor sales abilities to support and drive substantial growth.

Overview

3
3
years of professional experience
3
3

Certifications

Work History

Shift Lead

Motley 7 Brew
Lancaster, Ohio
11.2023 - Current
  • Executed all necessary duties for opening, shift change, and closure to support seamless business functions.
  • Delegated tasks to employees and monitored activities and task completion.
  • Trained employees and arranged training with another reliable team member.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Positioned skilled staff in key areas throughout the shift to optimize productivity.
  • Evaluated and performed equipment maintenance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Offered detailed explanations of menu offerings, special deals, and pricing to customers.
  • Accurately counted cash at opening, shift change, and closing, identifying any discrepancies in amounts.

Front Desk Agent

Hampton Inn By Hilton
Lancaster, Ohio
07.2023 - 01.2024
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed a night audit and balanced registers to maintain financial accuracy.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Toured off dining areas, pool, spa and fitness center to prospective and current guests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Supervised daily operations of hotel front desk in absence of manager.

Boba and Crepe Shop Employee

Sweet Corner LLC
Lancaster, Ohio
02.2023 - 07.2023
  • Assisted customers and provided excellent customer service.
  • Informed customers about the range of food and beverages available.
  • Ensured work area organization and cleanliness to maintain high production levels and safety standards.
  • Assisted owner with managing inventory, receiving, and stocking.
  • Photographed recently introduced or highlighted menu items for effective promotion on social media.

Shift Lead

Royal \ Lancaster Cigar and Tobacco
Lancaster, Ohio
02.2023 - 07.2023
  • Arranged merchandise for display to highlight new products, attract customers, and enhance sales.
  • Created impactful visual presentations to align with product promotion strategy.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Facilitated prompt resolution of customer problems and complaints.
  • Completed thorough opening and closing functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis

Sales Associate

Ollie's Bargain Outlet
Lancaster, Ohio
09.2022 - 03.2023
  • Proficiently completed POS sales on register.
  • Consistently ensured quick and accurate recovery of sales floor.
  • Assisted customers in navigating store layout, locating items, and addressing inquiries.
  • Ensured accurate pricing by putting price stickers on newly received inventory and stocking new merchandise.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Successfully met established goals for the store's rewards card by consistently following company initiatives.

Team Member

Planet Fitness
Lancaster, Ohio
10.2021 - 05.2022
  • Demonstrated exceptional customer service skills by welcoming members, offering tours of the facility, and addressing incoming calls
  • Organized schedules for tanning services and additional facilities, ensuring smooth operation and attending to customer inquiries.
  • Executed daily POS sales operations and accurately tracked inventory.
  • Maintained cleanliness of equipment and tanning beds while regularly replenishing self-use cleaning supplies on the gym floor.
  • Acquired minor sales skills by offering personalized recommendations and selling a wide range of tanning lotions based on individual customer preferences.
  • Successfully managed and executed all of these duties during the overnight shift from early February to mid May under no supervision.
  • Built multiple strong and positive customer connections.

Education

High School Diploma -

Lancaster High School
Lancaster, OH
05-2021

Skills

  • Performance Improvement
  • Operations Monitoring
  • Work Delegation
  • Conflict Resolution
  • Customer Service Management
  • Complaint resolution
  • Staff Supervision
  • Policy and Procedure Enforcement
  • Problem-Solving
  • Verbal and Written Communication
  • Shift Paperwork Completion
  • Cash Handling
  • POS System Operation

Certification

  • CPR Certified
  • Food Safety Certified (ServSafe - Person In Charge)
  • Tanning Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid sick leavePaid time offPersonal development programs

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Timeline

Shift Lead

Motley 7 Brew
11.2023 - Current

Front Desk Agent

Hampton Inn By Hilton
07.2023 - 01.2024

Boba and Crepe Shop Employee

Sweet Corner LLC
02.2023 - 07.2023

Shift Lead

Royal \ Lancaster Cigar and Tobacco
02.2023 - 07.2023

Sales Associate

Ollie's Bargain Outlet
09.2022 - 03.2023

Team Member

Planet Fitness
10.2021 - 05.2022

High School Diploma -

Lancaster High School

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Hanna McCuistion