Hanna Molnar

• Entered data, generated reports, and produced tracking documents.
• Prepared agendas and took notes at meetings to archive proceedings.
• Managed company schedule to coordinate calendar and arrange travel.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

/Ügyfélszolgálati munkatárs/

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions in topics affecting public services.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about newest changes.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Collected, arranged, and input information into database system.