Summary
Overview
Work History
Education
Skills
Self taught artist and animator
Timeline
Generic

Hanna M Skaggs

Wasilla,Alaska

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving skills and attention to detail at SUBWAY® Restaurants to enhance customer satisfaction significantly. My adeptness in cash handling and unwavering commitment to teamwork contributed to a notable increase in service efficiency. Recognized for reliability and exceptional food preparation abilities, I consistently exceed employer and customer expectations. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

3
3
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
07.2024 - Current
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Accurately operated cash register to process customer payments.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Increased speed of service through effective multitasking and time management skills.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Crew Member

Firehouse Subs
11.2023 - 07.2024
  • Accurately operated cash register to process customer payments.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Kept customers and crew areas organized.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.

Cashier/Server

Smash Burger
05.2023 - 09.2023
  • My duties included: Bagging Food, Cashier, making milkshakes, greeting
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Prep Cook

Settlers Bay Lodge
05.2023 - 09.2023
  • My duties included: Food Prep, sanitation, desserts, salad, making recipes from scratch
  • Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Monitored food quality and presentation to maintain high standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Managed opening and closing shift kitchen tasks.

Dishwasher

Marcello’s
11.2022 - 11.2022
  • My duties included: Dishwashing, taking out trash
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.

Sandwich Artist

Subway
07.2022 - 11.2022
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.

Deli Clerk

Turners Corner
08.2021 - 12.2021
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

IDEA Homeschool
Wasilla, AK
01.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Cleaning and organization
  • Reliability and punctuality
  • Cash handling proficiency
  • Multitasking and Prioritizing
  • Attention to Detail
  • Dependable and honest
  • Patience and Empathy
  • Food Preparation

Self taught artist and animator

I make original characters, and do small simple animations.

Timeline

Sandwich Artist

SUBWAY®Restaurants
07.2024 - Current

Crew Member

Firehouse Subs
11.2023 - 07.2024

Cashier/Server

Smash Burger
05.2023 - 09.2023

Prep Cook

Settlers Bay Lodge
05.2023 - 09.2023

Dishwasher

Marcello’s
11.2022 - 11.2022

Sandwich Artist

Subway
07.2022 - 11.2022

Deli Clerk

Turners Corner
08.2021 - 12.2021

High School Diploma -

IDEA Homeschool

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Hanna M Skaggs