Hi, I’m
Hanna Nemeroff
West Brookfield,MA
Summary
Dynamic and reliable professional with extensive experience in customer service at Boston University Fitness and Recreation Center. Proven ability to enhance client satisfaction through effective communication and cash handling. Skilled in multitasking and fostering teamwork, consistently driving revenue and improving operational efficiency in fast-paced environments.
Overview
4
years of professional experience
Work History
Boston University Fitness and Recreation Center
Gym Receptionist
09.2024 - Current
Job overview
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Checked members into gym by scanning badges.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Collected credit card and cash payments, processed transactions and updated relevant records.
Teddy G's Pub & Grille
Restaurant Hostess
11.2023 - 08.2024
Job overview
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
BT’s Smokehouse
Food Service Worker
05.2023 - 09.2023
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
Howard’s Drive Inn
Food Service Worker
04.2021 - 05.2023
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Processed customer payments and balanced cash drawers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Boston UniversityBoston, MA
Doctor Of Physical Therapy from Physical Therapy
Quaboag Regional Middle High School Warren, MA
High School Diploma
06.2024
University Overview
- Awarded AP scholar award
- Honor Roll all 4 years of highschool
- Centered Place Scholarship Recipient
- Completed AP course in US History, Statistics, Psychology, World History, English Literature, English Language
- 4.62 GPA
- Ranked #2 in class
- Extracurricular Activities: Field Hockey
- National Honors Society Member/ Secretary
- Elected Captain of Varsity Field Hockey
Skills
- Cash handling experience
- Greeting and seating clients
- Information desk management
- Verbal and written communication
- Reliable and punctual
- Organizational skills
- Call answering and routing
- Multi-tasking
- Teamwork
- Reliability
- Interpersonal skills
Timeline
Gym Receptionist
Boston University Fitness and Recreation Center
09.2024 - Current
Restaurant Hostess
Teddy G's Pub & Grille
11.2023 - 08.2024
Food Service Worker
BT’s Smokehouse
05.2023 - 09.2023
Food Service Worker
Howard’s Drive Inn
04.2021 - 05.2023
Boston University
Doctor Of Physical Therapy from Physical Therapy
Quaboag Regional Middle High School
High School Diploma
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