Hanna Oatts

• Streamlined complex, multi-time zone calendars for multiple SCOT Directors and a VP, enabling leadership to focus on strategic initiatives; provided seamless coverage for additional Directors and VP to ensure business continuity.
• Drove completion of high-priority deliverables by tracking milestones, monitoring deadlines, and initiating follow-ups—reducing turnaround times and increasing project success rates.
• Coordinated global meetings, all-hands, and large-scale off-sites with accuracy, improving cross-team alignment and executive visibility across international sites.
• Partnered with leadership, recruiting, and executive support peers to optimize team operations, strengthening communication flow and organizational efficiency.
• Authored, edited, and delivered executive-ready documents and reports, enhancing decision-making and ensuring leadership messaging was clear and consistent.
• Implemented data archiving practices that ensured accurate, accessible records for compliance and organizational knowledge management.
• Led office space planning, moves, and reconfigurations, delivering smooth transitions that minimized disruption and supported team growth.
• Managed high-volume expense reporting and reimbursement processes with zero compliance issues, increasing efficiency and accuracy in financial tracking.
• Coordinated domestic and international travel for multiple executives and teams, optimizing itineraries and contingency planning to reduce travel conflicts and delays.
• Designed and executed team-building events and culture initiatives—from small gatherings to large-scale organizational functions—that boosted engagement and strengthened collaboration.

• Managed complex executive calendars, travel, and priorities to maximize time efficiency and strategic alignment.
• Led onboarding and training programs, accelerating new staff integration and team productivity.
• Planned and executed events, meetings, and ad hoc projects, consistently meeting deadlines and stakeholder expectations.
• Coordinated cross-functional teams and vendors, ensuring seamless operations and high service standards.
• Developed and maintained tracking systems, dashboards, and databases to analyze performance and support data-driven decisions.
• Created polished reports, presentations, and communications that equipped senior leaders with actionable insights.
• Streamlined expense reporting and reimbursements, reducing processing time and ensuring compliance.
• Organized logistics and captured detailed meeting notes, driving accountability and follow-through on action items.
• Optimized workflows, records, and supply systems to increase efficiency and reduce administrative delays.
• Anticipated executive and team needs, resolving challenges proactively to enable senior leaders to focus on priorities.

Promoted Nov 2019

• Streamlined financial operations, reducing billing and expense inconsistencies and improving accuracy.
• Led purchasing, sales, marketing, and customer account operations, increasing efficiency and revenue.
• Developed and executed business strategies, targeting new markets and expanding revenue streams.
• Built and managed vendor and supplier relationships, optimizing budgets and cost control.
• Recruited, trained, and mentored staff, establishing key internal functions and improving team performance.
• Implemented new systems and processes, cutting turnaround time and enhancing operational efficiency.
• Resolved client and operational issues, supporting staff and maintaining exceptional customer service.
• Identified and mitigated business risks, ensuring compliance and safe, effective practices.

• Directed executive schedules, coordinating high-level meetings with national and international leaders.
• Planned and executed complex travel itineraries, including flights, accommodations, and ground transportation.
• Managed high-volume communications, streamlining email and phone inquiries to support executive priorities.
• Designed and maintained tracking systems for performance metrics, sales data, and business operations.
• Conducted research and analysis to deliver actionable insights for executive decision-making.
• Produced professional presentations, reports, and documents for leadership and board-level reviews.
• Oversaw budgets, expense reports, and filing systems, optimizing operational efficiency.
• Facilitated onboarding and training for new office staff, building a high-performing administrative team.
• Led planning and execution of corporate events, meetings, and conferences, ensuring seamless operations and exceptional attendee experiences.
• Documented and distributed meeting notes to enhance workflows, collaboration, and organizational success.

• Optimized executive workflow by managing high-volume correspondence, prioritizing tasks, and streamlining office operations, enabling VP and senior leadership to focus on strategic initiatives.
• Coordinated complex calendars, meetings, and travel arrangements, maximizing executive productivity and ensuring seamless event execution for board and leadership-level engagements.
• Facilitated decision-making by preparing accurate meeting minutes, detailed reports, and actionable summaries for sales, business development, and management teams.
• Designed and implemented efficient office systems, improving document management, reporting, and cross-team collaboration.
• Supported new project launches and operational initiatives, contributing to process improvements and successful execution of high-impact projects.
• Maintained and analyzed performance and sales data via spreadsheets and databases, providing insights that informed leadership decisions.
• Managed logistics for high-profile events, including catering, agendas, and on-site coordination, consistently delivering flawless experiences.
• Provided real-time administrative support through note-taking, dictation, and proactive follow-up, ensuring leadership remained informed and aligned on priorities.

• Successfully managed multiple residential properties, maintaining occupancy rates above 97% while ensuring tenant satisfaction and retention.
• Streamlined rental payment processes and recordkeeping, reducing late payments and improving financial accuracy.
• Implemented and enforced operational policies and maintenance procedures, elevating property standards and enhancing resident experience.
• Conducted regular market analysis of lease and renewal rates, recommending strategic adjustments that increased revenue by 31.6%.
• Served as primary liaison for residents, resolving inquiries and concerns promptly, boosting overall community satisfaction scores.
• Prepared and presented comprehensive reports on community operations, activities, and financial performance to owners and directors.
• Optimized operations through efficient cross-functional collaboration, meticulous budget management, and proactive problem-solving.
• Developed professional networks and partnerships with industry and government organizations to support property initiatives.
• Maintained full compliance with all local, state, and federal regulations, mitigating risk and protecting property assets.
• Conducted property inspections and coordinated maintenance projects, reducing repair turnaround time by 41.3% and maintaining high-quality standards.
• Provided 24-hour emergency response to tenant needs, ensuring safety and satisfaction.
• Created and managed annual operating budgets, forecasts, and marketing strategies, driving growth and profitability across all properties.

• Strategically managed executive schedules, office operations, and digital presence, enhancing efficiency and brand visibility.
• Directed bookkeeping, financial reporting, and expense management to ensure accuracy and compliance.
• Created business proposals, marketing strategies, and promotional campaigns, supporting growth and client engagement.
• Served as primary liaison for clients, vendors, and internal teams, resolving issues and fostering loyalty.
• Implemented office procedures, trained staff, and set performance goals to drive operational excellence.
• Coordinated corporate events, programs, and system lifecycle processes to meet and exceed company objectives.
• Maintained confidential records, analyzed competitors, and provided actionable insights for strategic decision-making.

• Managed 301 residential units and 341+ tenants, ensuring operational excellence and top-tier resident satisfaction.
• Increased occupancy and rental income through strategic marketing, lead generation, and proactive tenant engagement.
• Streamlined leasing operations, including applicant screening, lease execution, and financial tracking, ensuring compliance with all regulations.
• Oversaw property maintenance, capital improvements, and construction projects, maintaining high standards and curb appeal.
• Resolved tenant disputes and complaints efficiently, providing 24/7 support and coordinating with legal counsel when necessary.
• Monitored budgets, expenses, and rent collections, delivering accurate financial reporting to property owners.
• Built and maintained strong relationships with tenants, owners, and on-site teams, fostering a professional and responsive environment.