Hanna Perez
HEB Grocery Store
LAREDO,TX
Summary
Customer-focused administrative and operations support professional with H-E-B experience supporting store partners, leaders, and customers through clear email communication and timely follow-up. Handles internal tools, digital systems, and issue resolution with strong organization, accurate recordkeeping, and dependable coordination across multiple requests.
2
Languages
5
Years of experience
Work History
Customer Service & Operations Support
5 Years 7 Months- Provide customer-facing and internal administrative support, responding to questions from customers, store partners, and leaders with clear explanations and timely follow-up.
- Coordinated multiple incoming requests and deadlines in a high-volume environment, prioritized urgent needs, and maintained accurate information to support operational efficiency.
- Handled work-related emails and digital communications, assisting partners and store leaders with technical questions and navigation of internal tools and digital solutions.
- Use computers, handheld devices, and internal ordering and inventory applications to retrieve information, verify details, and assist with system-related operational requests.
- Investigated digital workflow and inventory discrepancies by reviewing system information, identifying next steps, and escalating unresolved issues to ensure timely resolution.
- Follow established procedures, document relevant updates, and collaborate with coworkers and supervisors to resolve recurring operational or technology-related concerns.
Administrative Assistant
- Managed calendars, meeting schedules, and office correspondence for H-E-B store leadership.
- Managed calendars, meeting schedules, and office correspondence for HEB store leadership.
- Maintained employee records, filing systems, and confidential documents for H-E-B departments; managed daily communication by answering calls and welcoming visitors.
- Handled phone inquiries to support communication and customer satisfaction.
- Prepared purchase orders, invoices, and vendor documents to support H-E-B administrative operations.
- Supported customer needs across H-E-B service and operations roles, explaining processes clearly and helping resolve everyday issues.
- Supported store leadership with scheduling, correspondence, and daily administrative tasks.
Education
Undergraduate studies (degree in progress) - Business Administration And Management
Skills
Customer service
Operations support
Administrative support
Business systems management
Email management
Data verification
Documentation & accurate recordkeeping
Workflow prioritization
Billing support
Knowledge base management
Business communication management
Critical thinking
Internal partner and leadership support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service & Operations Support
H-E-B
03.2021 - Current
Administrative Assistant
HEB Grocery Store
2022 - Current
Texas A&M International University
Undergraduate studies (degree in progress) from Business Administration And Management