Hanna Perkins
College Station,Texas
Summary
I'm the Assistant Store Manager at Americas Best Eyecare and Eyewear. Patients come asking for me due to my excelling customer engagement. I have a high customer return rate through exceptional service and quality delivery of services. Optical is my passion, helping patients is my drive. I'm always looking for new ways to grow and promote my individual growth!
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
National Vision
04.2021 - Current
- Managed cash registers, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Opening and closing procedures.
- Maintaining cleanliness and routine in the store. Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Trained and guided team members to goal driven performance skills.
- Started as an Optician selling the eyewear and products in store, became a third key, and then promoted to Assistant store manager.
- Delivered exceptional customer service, resolving issues promptly and professionally.
Sales Associate
Kirklands Home Goods
06.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Psychology
Blinn College
Bryan, TXSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Teamwork orientation
- Adaptability to Change
- Active Listening
- Building rapport
- Product Sales
- Store maintenance
- Retail Operations Management
Timeline
Assistant Store Manager
National Vision
04.2021 - Current
Sales Associate
Kirklands Home Goods
06.2020 - 04.2021
Psychology
Blinn College
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