HANNA PETERSON

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Server | March 2016- June 2022

Roscoe's Chicken and Waffle House, Anaheim

• Serve up to 10 tables at a time, while providing excellent customer service
• Greet customers with welcoming smiles and accommodate customer wishes.
• Take food and drink orders in the timely manner
• Deescalate upset customers and offer appropriate accommodations
• Accurate recorded orders effectively communicated with kitchen stuff regarding customer allergies and special requests
• Mange closing and opening shift duties, including restock items

Caregiver | August 2019- May 2020

HCR ManorCare, Fountain Valley

• One on one sitter with a dementia client
• Provide client with Daily Activity Living ( ADL)
• Feeding patient
• Assisting client to the bathroom and ambulating client
• Turning client on bedridden every two hours
• Provide a therapeutic communications cognitive disorder client

Customer service associate |March 2014-July 2015

Marshalls, Placentia

• Operate cash register, handle cash and credit and issue correct change
• Oversee fitting rooms and assure all merchandise is accounted for
• Assist customers in finding items needed throughout the store
• Assist customers in signing up for TJ Maxx credit card
• Stock new merchandise, clean and organize racks and store

Server |July 2013– October 2017

IHOP Restaurant, Placentia / Anaheim

• Serve 4-6 tables at a time, while providing excellent customer service
• Take food and drink orders, make suggestions and answer any menu questions
• Serving all food and drink orders in a timely manner
• Handle payments of cash and credit and operate cash register
• Bussing and setting tables, general cleaning and side work

Clinical | October 2022- November 2022

Sunny Hills Post-Acute 

• Taking all client vital signs the beginning of the shift and recording and put an output
• Passing Med-cart flowing of the five right.
• Irrigate and administer G-tube, feeding and medication
• Performing colostomy change bag
• Charting any changes on the client

Clinical | August 2022- October 2022

Windsor Palms Care Center

• Skilled nursing and short-term rehabilitation caring for the client Mentally ill.
• Providing Therapeutic communication
• Cognitive evaluation under the supervision of a psychiatric nurse..
• Reinforce client relaxing and calming methods to manage their symptoms

Clinical | March 2022 - May 2022

CPA California Post Acute Facility

• Passing Med-cart flowing of the five right.
• Dressing, and changing a client with ulcers wound
• Making care plans and learn how to documentation
• Assist client with Activities Daily Living ADL
• Irrigate and administer G-tube, feeding and medication

Clinical | June 2022-July 2022

R.O.A.D.S Community care clinic

• Checking in client and recording their vital signs prior to MD
• Gathering client subjective and objective data prior to MD
• Collecting client, urine samples, and testing for urine culture
• Drawing clients blood and send the specimen to the lab

Feeding Homeless | June 2017-August 2017

Mary's kitchen, Anaheim

• Preparing meals in the kitchen and packaging the food
• Feeding homeless according to meal timing and them in order manner
• Assisting the homeless with clothes and hygiene area
• Assigning room, to the homeless shelter
• Providing and gathering information to the homeless shelter

Library Assistant/ |February 2013-June 2013

Valencia High School Library, Placentia

• Checked books and materials in and out of the library
• Assisted students to find materials they needed
• Restocked and organized shelves
• Assisted librarian to enforce library rules

Angeles Institute, Artesia, CA

Vocational Nursing LVN/LPN June 2021-November 2022

Fullerton College, Fullerton, CA

General Studies August 2013-2016 December

Valencia High School, Placentia, CA

High School Diploma August 2010-June 2013

North Orange County ROP, Anaheim CA

Medical Core CertificateSept 2012 -June 2013

Valencia High School, Placentia, CA

Law Enforcement Certificate Jan 2012-June 2012