Hanna Pinheiro
Orlando,FL
Summary
Encouraging Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
First Choice Pediatrics / Pediatric Associates
08.2021 - Current
- Simultaneously manage two medical offices as of [Effective 06/01]: one in Dr. Phillips and one in Winter Garden, showcasing strong organizational and multitasking abilities.
- Oversee daily office operations, including staff management, scheduling, medical billing, and records management, ensuring efficient and effective functioning of both locations
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Medical Receptionist Trainer
First Choice Pediatrics
11.2019 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Authored, updated and implemented training procedures.
Medical Receptionist
First Choice Pediatrics
11.2019 - 10.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Sales Cashier
Pau Brasilis
12.2017 - 06.2019
- Provided exceptional customer service by offering translation assistance to English-speaking clients, facilitating effective communication and ensuring smooth shopping experience.
- Contributed significantly to increased sales and customer satisfaction by bridging language barriers and helping clients make informed purchasing decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05.2025
High School Diploma -
Lake Howell High School
Winter Park, FL05.2017
Skills
- Employee Supervision
- Customer Service
- Billing
- Staff Hiring
- Expense Reporting
- Workflow Optimization
- Data Entry
- Conflict Management
- Scheduling and Calendar Management
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
First Choice Pediatrics / Pediatric Associates
08.2021 - Current
Medical Receptionist Trainer
First Choice Pediatrics
11.2019 - 08.2021
Medical Receptionist
First Choice Pediatrics
11.2019 - 10.2020
Sales Cashier
Pau Brasilis
12.2017 - 06.2019
Associate of Arts - Business Administration
Valencia College
High School Diploma -
Lake Howell High School
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