Hanna Poor

• Taught staff upselling techniques to meet revenue targets.
• Ensured compliance with health and safety regulations.
• Monitored inventory levels and placed orders for supplies as needed.
• Analyzed sales data to identify trends and areas for improvement.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Conducted training in equipment operations and safety procedures, briefing partners of hazards associated with work.
• Responded quickly and effectively to emergency situations as they arose.
• Resolved conflicts between staff members in a professional manner.
• Communicated with other shift managers to facilitate a continuum of customer service.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Managed daily cash intake by counting out registers and tabulating profits.
• Helped partners accomplish tasks during peak periods.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Coached employees on company policies, procedures, and job responsibilities.

Trained new partners on beverage preparation and customer service standards

Conducted regular assessments to monitor skill development and provide constructive feedback

Trained new partners with positive reinforcement and respectful, encouraging coaching

provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary, while celebrating achievements regularly

Customized training strategies based on individual baristas' strengths, experience, and based on their learning style.

• Analyzed financial statements to identify discrepancies and resolve issues.
• Reconciled or entered report discrepancies found in financial records.
• Maintained accurate financial records and documentation by filing required documents to company standards.
• Contributed to the modification of an online application, which in turn improved company performance.

Resolved Customer Complaints Promptly, ensuring high satisfaction levels

Maintained a clean and organized workspace for optimal productivity and safety

Created a welcoming atmosphere through moments of connection with customers and fellow partners

Followed the Starbucks standards for crafting beverages and food, ensuring quality standards were met consistently

Educated customers on coffee offerings, and made recommendations consistent with the customers wants and needs, enhancing there overall experience

Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system

• Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
• Created reports on key performance indicators for management review.
• Processed paperwork related to supply requests, purchase orders and returns.
• Provided support in resolving any issues related to shipment delays.
• Frequently communicated with suppliers, consumers, and commercial drivers to ensure a smooth and reliable process.
• Research the reliability of commercial drivers and their associated companies to ensure CLH Transportation deliveries were on time and intact.