Summary
Overview
Work History
Education
Skills
Timeline
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Hanna Saxton Lantrip

Brandon,MS

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Hardworking and passionate job seeker with strong organizational skills eager to secure and ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Pelican Cove Grill
04.2022 - 05.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Receptionist

Mercedes-Benz Of Jackson
02.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Special Needs School Bus Driver Assistant

Rankin County Schools
08.2018 - 05.2019


  • Enforced student behavior policies and responded to student emergencies.
  • Completed logbooks, incident reports and other daily paperwork.
  • Supervised students during loading, unloading and on bus.

Education

High School Diploma -

Home Schooling
Jackson, MS
05.2019

Skills

  • Task Delegation
  • Attention to detail
  • Customer service
  • Adaptability
  • Strong leadership
  • Cash handling
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Excellent communication
  • Time management
  • Conflict resolution

Timeline

Waitress Supervisor

Pelican Cove Grill
04.2022 - 05.2023

Receptionist

Mercedes-Benz Of Jackson
02.2021 - 01.2022

Special Needs School Bus Driver Assistant

Rankin County Schools
08.2018 - 05.2019

High School Diploma -

Home Schooling

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Hanna Saxton Lantrip