HANNA SCOTT
Charlotte,NC
Overview
7
7
years of professional experience
Work History
Account Executive
Carolina Panthers
12.2020 - Current
- Generated B2B and B2C revenue through sales of PSLs, luxury suites, corporate hospitality packages, and premium memberships
- Consistently exceeded all revenue goals year after year
- 2025 – $1.76M (1st in sales– fiscal year ends 11/30)
- 2024 – $1.32M (2nd in sales)
- 2023 – $1.28M
- 2022 – $1.24M
- 2021 – $1.11M
- Managed a self-generated book of business of 484 accounts worth over $6.5M, providing top tier customer service
- Utilized a hybrid sales approach, combining phone outreach with on-site stadium appointments to maximize client engagement and sales conversions
- Built and maintained strong client relationships through consistent, personalized touch points driving long-term loyalty and repeat business
- Collaborated with internal teams on revenue-generating email marketing and targeted social to drive sales and generate leads
- Led the development and execution of PSL New Sale gifts, overseeing the design, production, and distribution
- Worked 50–60 hours per week, including weekends, supporting over 25 high-energy games and concerts annually in a fast-paced, client-facing environment
Ticket Sales & Operations Intern
Carolina Panthers
06.2019 - 06.2020
- Provides exceptional customer service, client issue resolution, and sale operations to PSL holders both in person and over the phone using Archtics/Ticketmaster.
- Sold single game tickets through inbound calls and window sales at BOA
- Developed an understanding for customer accounts, billing, payment plans, money flow, and deadlines
- Utilized CRM platform Kore to track and manage customer accounts, billings, payment plans, money
- Responsible for the maintenance and management of 100+ ticket scanners throughout the stadium.
- Interviewed and coordinated the hiring process for Mobile Ticket Team members on gamedays.
Ticket Operations Intern
Wells Fargo Championship
01.2019 - 05.2019
- Troubleshot and processed ticket orders through Archtics and Ticketmaster for customers
- Planned and executed specifics for new military ticket program
- Developed marketing campaigns to maintain a strong social media and tournament presence across Twitter, Facebook and Instagram platforms.
Education
Bachelor of Science - Sport Management Major; Business Minor
Queens University of Charlotte
Skills
- B2B & B2C Sales
- New Business Development
- Pipeline Management
- Upselling
- Relationship-Driven Sales
- Client/Customer Service
- Account Management
- CRM Software (Kore & Dynamics)
Accomplishments
• Queens Women’s Lacrosse all-time leading points and goal holder
• Team Captain (2017–2019)
• Division II Lacrosse All-American (2017 & 2019)
• SAC Freshman Player of the Year (2016)
• IWLCA All-Region and SAC First-Team All-Conference
Timeline
Account Executive
Carolina Panthers
12.2020 - Current
Ticket Sales & Operations Intern
Carolina Panthers
06.2019 - 06.2020
Ticket Operations Intern
Wells Fargo Championship
01.2019 - 05.2019
Bachelor of Science - Sport Management Major; Business Minor
Queens University of Charlotte