Hanna Shebanova
Bonney Lake,WA
Summary
At Horizon Transportation, I excelled as a Dispatcher, mastering high-stress situations with unparalleled calm and efficiency. My adeptness in customer service and data entry significantly enhanced operational flow, achieving seamless coordination of 20 fleet vehicles. My proactive approach in conflict resolution and delivery management underscored my commitment to excellence and timely service. Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
2
2
years of professional experience
Work History
Director of Operations
Skyline CDL School
06.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Dispatcher
Horizon Transportation
07.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
Education
Master of Economics - Accounting And Finance
University I.I. Mechnikov Odessa Ukraine
06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
Budget control
Financial oversight
Financial management
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Professional Working
Software
Quik Books
Excel
Timeline
Director of Operations
Skyline CDL School
06.2024 - Current
Dispatcher
Horizon Transportation
07.2023 - 06.2024
Master of Economics - Accounting And Finance
University I.I. Mechnikov Odessa Ukraine
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