Hanna Sloan

Lafayette,IN

Summary

Ambitious and diligent individual desiring a transition in professional surroundings. Approach all assigned responsibilities with a sense of pride and enthusiasm, consistently meeting deadlines. Maintain an unwavering commitment to excellence on every project and task. I value a dynamic work environment that keeps me engaged and mentally stimulated, and I readily seek opportunities for growth and challenge. Professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction.

Overview

years of professional experience

Certification

Work History

Assistant General Manager

Another Broken Egg Café

05.2021 - Current

Ensure all outside/catering sales meet expectations
Assisted in recruiting, hiring and training of 15-25 team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Greeted guests in with friendliness and professionalism.
Assisted manager in all aspects of business operations.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Analyzed customer feedback data to identify areas of improvement and develop solutions.

Manager - Bartender

Digby's Pub and Patio

Lafayette, IN

02.2018 - 05.2021

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights, and weekends.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Trained 5-7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol

Server

The Elbow Room

Indianapolis, IN

05.2016 - 02.2018

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Jefferson High School