Hanna Smeltzer
Mount Airy,NC
Summary
Dynamic Business Office Manager at Pruitthealth at Home with expertise in payroll management and employee onboarding. Proven ability to enhance operational efficiency and maintain accurate records. Skilled in deadline management and staff training, ensuring high-quality service delivery and compliance with regulations. Committed to fostering a productive work environment.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Pruitthealth at Home
Pilot Mountain, NC
07.2024 - Current
- Manage payroll to make sure everyone has correct compensation and pto accrual.
- Audit patients chart for accuracy before claim sent to billing.
- Once referral is received put information in system and schedule out to clinicians.
- Check insurances to make sure active and recheck when patient has reached the end of their authorization.
- Maintain agency's employee files.
- On-board new employees.
- Order supplies for the office, clinicians and patients.
- Assist other agencies when needed.
- Update daily on orders and Financials for agency.
- Follow-up on outstanding orders and Plan of cares.
Office Assistant
Hugh Chatham Health at Home
Jonesville, NC
06.2023 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Send orders and Plan of cares then when received back signed checked into patients chart.
- Follow up with doctors when orders and Plan of cares not received back in a timely matter.
Income Maintenance Caseworker
Surry County Department of Social Services
Dobson, NC
06.2021 - 06.2023
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Recertified food stamps on a 6 month, yearly or 3 year plan.
Administrative Assistant
Surry County Department of Social Services
Dobson, NC
04.2019 - 06.2021
- Assisted director with administrative tasks.
- Maintained supply room and order supplies when needed.
- Made motel reservations for workers when they had to be out of town.
- Filed and maintained records
- Assist other areas of Social Services when needed.
Clerical Assistant
Surry County Department of Social Sevices
Dobson, NC
10.2016 - 04.2019
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Food Service Worker
Surry County Schools
Dobson, NC
08.2006 - 10.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted manager with maintaining records and bank transactions.
- Used Point of Sale for transactions.
Education
Bachelor Of Science - Healthcare Management
Gardner-Webb University
Boiling Springs, NC05.2013
Associate Of Arts - General Studies
Surry Community College
Dobson, NC05.2003
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Office management
- Employee onboarding
- Payroll and budgeting
- Records management
- Administrative support
Timeline
Business Office Manager
Pruitthealth at Home
07.2024 - Current
Office Assistant
Hugh Chatham Health at Home
06.2023 - 07.2024
Income Maintenance Caseworker
Surry County Department of Social Services
06.2021 - 06.2023
Administrative Assistant
Surry County Department of Social Services
04.2019 - 06.2021
Clerical Assistant
Surry County Department of Social Sevices
10.2016 - 04.2019
Food Service Worker
Surry County Schools
08.2006 - 10.2016
Bachelor Of Science - Healthcare Management
Gardner-Webb University
Associate Of Arts - General Studies
Surry Community College