Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanna Steinberger

Springfield,VA

Summary

Demonstrated ability to oversee kennel operations, ensuring clean and safe environment for all animals and staff. Strong skills in team coordination and animal welfare. Highly skilled and detail oriented in customer service. Adept in creating and maintaining personable, yet professional relationships with clientele. Familiar with MS Office products and Google Calendar. Preformed tasks efficiently and correctly from the start, reducing errors, rework and waste of business processes. Comfortable prioritizing and multitasking in high stress situations. Diligent handler with a no nonsense attitude, with proven background in managing animal care and facility maintenance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Kennel Technician

Springfield Animal Hospital
03.2024 - Current
  • Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
  • Handled dogs and cats of all sizes, ages, and temperaments. Oversaw potty breaks, play times, feedings, and general cleaning of facility equipments.
  • Experienced with People Aggressive and Dog Aggressive/Reactive animals.
  • Enhanced animal care by implementing updated protocols and procedures for the kennel facility, including Wellness Checks and Temperament Evaluations.
  • Pursued consistent and clear communication among all staff members to ensure the safety and quality care of the animals boarding.
  • Maintained detailed records on each animal's history, medical status, and weaknesses/strengths enabling thorough tracking of individual needs and progressions.
  • Assisted veterinarians with certain medical procedures, contributing to the successful treatment of various ailments in animals under our care. Proactive in communicating to hospital staff about said treatment plans and newly discovered health concerns.
  • Oversaw baths for grooming appointments, following detailed instructions given by the groomer. Experienced using muzzles for bite risk animals to maintain the animals safety as well as staff members safety during handling.
  • Trained new staff on kennel maintenance, animal care, feeding protocols, and common warning/fear signs in animals. Experienced with the system of "Double Slipping", by using 2 slip leads to lasso extremely fearful dogs without having to touch them though putting the leash on and off.

Professional Dog Trainer

Next-Door K9 Solutions
10.2023 - 02.2024
  • Next-Door K9 Solutions employs professional dog trainers, providing the clientele. Company offers board & train programs, from basic obedience up to behavior modification and even aggression management.
  • Attended and graduated dog training school under the company in order to be hired.
  • Responsible for pick up, housing, care, acquiring equipment, training, and drop off/graduation of client’s dog.
  • Company handled sales, while trainers maintained communication with the clients about the dog and their progress.
  • Familiar with using Google work spaces (docs, drive, etc.), as well as third party apps for both information retention and client communication.
  • Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Trainers handled phone calls, scheduling pick up and drop off, social media posts, client communication, recording of training sessions, and consistent care of dogs living within our homes.

Dog Trainer / Walker / Kennel Attendant

Dog’s Downtown
10.2019 - 10.2023
  • Dog’s Downtown is a boarding, training, and daycare facility for dogs. Specializes in service dog training, supported through selective breeding of service dog lines of which they are housed, raised, and trained within the Chantilly facility along with boarding kennels and daycare rooms.
  • Started as kennel attendant, responsible for walking and cleaning of boarding dog kennels. Familiar with using heavy duty cleaning machinery. Memorized each dog’s name, personality, and their feeding/medical instructions.
  • Oversaw selected playgroups, and maintained healthy boundaries during play.
  • Occasionally took care of dog baths and nail trims, experienced using the blow dryer.
  • Throughout the promotions, consistently would help the front desk with pick ups and drop offs of daycare/boarding dogs. Regularly conversed with and built up positive relationships with clientele.
  • Regularly communicated with head trainers to learn from their experiences and insight. Overtime learned enough to be promoted to solely training, both client and facility living dogs.
  • Responsible for safe and humane training to meet their families desired goals through balanced training methods fitted to each individual dogs needs.
  • Specialized in confidence building, socialization, behavior modification, and service dog public access work.
  • Would take field trips of varying levels, being responsible for the dogs health, safety, and growth.
  • Advertised the company while out training publicly as representation of their business.

Customer Service Representative & Cook

Pizza Hut
12.2018 - 04.2019
  • Took frequent phone calls to take food orders.
  • Always maintained a positive attitude when speaking with customers.
  • Responsible for handing out pick up orders through the drive-thru, handling both money and food orders.
  • When needed as the cook, was stationed in preparing the cold ingredients prior to being oven baked.
  • Responsible for cleaning the station, refilling ingredients, organizing incoming orders, and preparing the food to spec.
  • Occasionally oversaw the fryer, including prep, cook time, removal, and seasoning.
  • Would measure separate sauces, occasionally refilling the station as needed.
  • Frequently counted and prepped dough at the end of the shift, moving it from freezer to fridge.

Cashier

Sonny’s Super Foods
03.2018 - 11.2018
  • Stationed at the storefront consistently, to provide a friendly first impression of incoming customers
  • Regularly answered phone calls, assisted customers, and resolved return conflicts
  • Oversaw the register managing all money coming in and out, while keeping an eye out for counterfeit bills
  • Often conversed with customers while helping them check out, to better leave a lasting positive impression
  • Assisted all customers with bagging groceries, when not managing the register
  • Often helped carry out said groceries for those in need of physical assistance

Sales Associate & Small Animal Caretaker

Petco
12.2017 - 02.2018
  • Responsible for care and oversight of the storefront, greeting new customers to help create a welcoming environment.
  • Frequently took calls to help answer customer questions, resolve return conflicts, or simply redirect them to the proper department.
  • Stocked shelves as well as oversaw care and cleaning of the small animal tanks and cages.
  • Restocked their food and water, and would alert management immediately if signs of illness were found.
  • Helped socialize any animals needing extra help, to better acclimate them to people to better prepare them for a pet’s life.
  • Helped customers with care instructions of animals they were interested in purchasing.

Canine Coach

Dogtopia
08.2017 - 11.2017
  • Regularly managed play rooms of up to 20 dogs.
  • Cleaned while maintaining healthy play, preventing scuffles/disagreements.
  • Memorized each dog’s name, breed, and personality.
  • Occasionally brought dogs out to the front for pick up and conversed with said clients about their lives and pets.

Room Attendant

My Dog’s Daycare
05.2017 - 08.2017
  • Learned how to manage rooms of up to 20 dogs.
  • Regularly maintained a clean room whilst overseeing healthy play.
  • Helped bring dogs up front for parent pick up, occasionally conversing with clients about their dogs.

Education

Advanced diploma -

Heritage High School
Leesburg, VA
06.2016

No Degree - Psychology

University of Mary Washington
Fredericksburg, VA
11.2017

Skills

  • Strategic planning when dealing with extreme animal behaviors
  • Animal handling expertise including experience with difficult/fearful animals
  • Responsible for creating animal handling and safety protocols
  • Experience with training staff on safety and animal handling protocols
  • Clear and concise communication with all staff members concerning the animals care and wellbeing
  • Patience in high stress environments, with out of the box problem solving capabilities
  • Animal photography for clientele communication
  • Professional yet personable in connecting with clientele

Certification

Completed Dog Training school under Next Door K9 Solutions.

Timeline

Lead Kennel Technician

Springfield Animal Hospital
03.2024 - Current

Professional Dog Trainer

Next-Door K9 Solutions
10.2023 - 02.2024

Dog Trainer / Walker / Kennel Attendant

Dog’s Downtown
10.2019 - 10.2023

Customer Service Representative & Cook

Pizza Hut
12.2018 - 04.2019

Cashier

Sonny’s Super Foods
03.2018 - 11.2018

Sales Associate & Small Animal Caretaker

Petco
12.2017 - 02.2018

Canine Coach

Dogtopia
08.2017 - 11.2017

Room Attendant

My Dog’s Daycare
05.2017 - 08.2017

No Degree - Psychology

University of Mary Washington

Advanced diploma -

Heritage High School

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