Hanna Valdivieso
Miami,Florida
Summary
I am offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Coral Gables Senior High School
Coral Gables, FL, US
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Assisted with special events and programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Coordinated and managed volunteer activities for community service projects
- Orchestrated community service projects, fostering teamwork and civic engagement among students while enhancing school-community relations
Receptionist
Hennah International Salon
Miami Beach, FL
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cashier
Ernie's Acai
Miami, Florida, US
03.2023 - 12.2024
- Assist customers with purchases and reward programs, enhancing customer satisfaction and loyalty
- Resolve customer issues with shift manager, ensuring smooth operations and positive experiences
- Train new employees on service procedures, improving team efficiency and service quality
- Deliver exceptional customer service, efficiently manage transactions, and maintain a clean, welcoming environment to enhance the overall customer experience
- Accurately process payments, handle cash and credit transactions, and reconcile daily sales reports to ensure financial accuracy and accountability
- Contribute to a positive team environment by assisting colleagues during peak hours and participating in cross-training initiatives to improve store operations
Education
High School Diploma -
Miami Dade College
Miami, FL05.2026
Skills
- Effective communication skills
- Organized
- Friendly
- Bilingual
- Customer Service
- Time management skills
- Professional
- Outgoing
- Fast Learner
- Positive attitude
- Problem-solving
- Leadership qualities
- Teamwork and collaboration
- Organized and efficient
Timeline
Receptionist
Hennah International Salon
01.2025 - Current
Cashier
Ernie's Acai
03.2023 - 12.2024
High School Diploma -
Miami Dade College
Volunteer
Coral Gables Senior High School