Hanna Zimmerman
Cheney,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Sales and Administration
Les Schwab Tires Center
Boise, ID And Airway Heights, WA
02.2021 - Current
- Hired at Airway Heights location in February 2021, transferred to Boise South Cole location in September 2023
- In between two locations depending on where I am residing
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Babysitter
The Deal Family
Medical Lake, WA
03.2020 - 01.2021
- Adapted to children's moods and needs to provide emotional support.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Organized fun activities and games to keep children engaged and entertained.
- Cared for children by preparing meals and providing snacks.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed routines to help children feel secure and comfortable.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
BBA - Finance
Boise State University
Boise, ID05-2027
High School Diploma -
Medical Lake High School
Medical Lake, WA06-2023
Skills
- Accounts receivable
- Accounts payable
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Customer relations
- Appointment scheduling
- Critical thinking
- Spreadsheets
- Product promotion
- Time management
- Decision-making
- Adaptability and flexibility
Timeline
Sales and Administration
Les Schwab Tires Center
02.2021 - Current
Babysitter
The Deal Family
03.2020 - 01.2021
BBA - Finance
Boise State University
High School Diploma -
Medical Lake High School