Hanna (GIGI) Girma
Oakland,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Analyst
SpotOn Transact, LLC.
03.2019 - 02.2024
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Prepared and presented sales reports and customer profiles to upper management.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
Executive Recruiter
SpotOn Transact, LLC.
04.2018 - 03.2019
- Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
- Handled sensitive information discreetly while maintaining strict confidentiality at all times.
- Built an extensive network of industry connections, increasing the availability of top-tier candidates.
- Streamlined executive background check processes.
- Achieved consistent success in closing challenging searches by leveraging extensive industry knowledge and creative problem-solving skills.
- Managed end-to-end recruitment processes, from initial client consultation to successful placement of top-tier executives.
- Collaborated closely with internal teams, ensuring seamless communication throughout the entire recruitment lifecycle.
Account Manager
R.J. Reynolds Tobacco Company
09.2015 - 03.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Education
Bachelor of Arts - Sociology Administration
University of California, Riverside
Riverside, CA06.2012
Associate of Arts - AAS
De Anza College
Cupertino, CA01.2010
Skills
- Proposal Writing
- Payment Processing
- SFDC
- HubSpot
- Zendesk
- SaaS
- POS systems
- CRM Software
- Excel
- G Suite
- Sales Reporting
- Data entry
- Scheduling
- Data Analysis
- Onbording
Proud Projects
- Creating a billing department and strategies for a newly acquired SaaS for Restaurant solutions at SpotOn
- Implementing a lead generation and distribution strategy to boost sales during the COVID-19 pandemic when SpotOn business was slowing down.
Certification
- SFDC- In Progress
- CPR & First Aid
- BSIS Guard Card
Timeline
Sales Analyst
SpotOn Transact, LLC.
03.2019 - 02.2024
Executive Recruiter
SpotOn Transact, LLC.
04.2018 - 03.2019
Account Manager
R.J. Reynolds Tobacco Company
09.2015 - 03.2018
Bachelor of Arts - Sociology Administration
University of California, Riverside
Associate of Arts - AAS
De Anza College