Hannah Aaron- Best
Canby,OR
Summary
Experienced Customer Service Representative with a proven track record in customer support, scheduling, and warehouse operations. Known for fostering strong relationships with internal and external partners to ensure optimal customer experiences. Skilled in inventory management and adept at multitasking in high-pressure settings. Certified forklift operator with proficiency in Microsoft Outlook.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Romanoff Renovations
12.2021 - Current
- Ensured outstanding customer service and scheduling support for flooring installation projects at The Home Depot.
- Responded to calls from customers and store representatives, addressing inquiries with professionalism.
- Coordinated materials and scheduling effectively while contributing to warehouse operations for improved efficiency.
- Trained new staff on SOP to enhance team performance. Also, supporting the associates
- Resolved customer inquires nd concerns via phone, email, and in-person interactions.
- Collaborated with SOM to ensure timely completion of installation projects.
- Assist with installer retention and compliance through maintenance and onboarding.
Cashier / Sales Associate
Kiwanis Thrift Store
12.2018 - 10.2021
- Operated register, priced items, and maintained store inventory
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responsible for opening/closing procedures and cash handling
- Built lasting customer relationships
- Collaborated with team members to maintain visual merchandising standards, driving increased foot traffic and sales.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective solutions.
- Developed scheduling processes that maximized coverage while minimizing labor costs.
- Completed store opening and closing procedures.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Barista
The Human Bean
11.2016 - 01.2018
- - Prepared drinks and provided customer service in a high-traffic coffee shop
Cashier
Ace Hardware
01.2016 - 11.2016
- - Assisted customers with purchases and handled register transactions
Education
High School Diploma -
Aveda Institute
Portland, OR11-2018
High School Diploma -
Canby High School
Canby, OR06.2018
Skills
- - Forklift Operation
- - Microsoft Outlook
- -Customer Support & Communication
- Scheduling & Coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Product knowledge
- Customer relationship management (CRM)
- Microsoft Office Suite
- De-escalation techniques
- Information security
- Key holder experience
- Call triaging
Certification
- Forklift Certification
Timeline
Customer Service Representative
Romanoff Renovations
12.2021 - Current
Cashier / Sales Associate
Kiwanis Thrift Store
12.2018 - 10.2021
Barista
The Human Bean
11.2016 - 01.2018
Cashier
Ace Hardware
01.2016 - 11.2016
High School Diploma -
Aveda Institute
High School Diploma -
Canby High School
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