Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Hannah Abbott

Gretna,VA

Summary

Committed worker with a history of meeting VADOC needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Institutional Ombudsman

Virginia Department of Corrections
Chatham, VA
10.2021 - Current
  • Updated and maintained databases with current information.
  • Promoted awareness among inmates about available resources for addressing issues or concerns.
  • Implemented grievance policies, procedures, and forms to ensure compliance with applicable laws.
  • Recommended corrective action plans based on findings from investigations into Inmate grievances.
  • Monitored the progress of grievance cases throughout the entire process to ensure timely completion.
  • Monitored complaint procedures to process and review complaints.
  • Kept detailed records of Inmate Grievances and filed accordingly
  • Met with Inmates on a regular basis to ensure understanding of OP 866.1 and to discuss resolutions for complaints.

Correctional Officer

Virginia Department of Corrections
Chatham, VA
02.2021 - 10.2021
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Inspected cells and conducted random searches of common areas.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Facilitated communication between inmates and facility staff, including relaying requests and grievances.

Sales Associate

Gretna Drug Company
Gretna, VA
09.2017 - 02.2019
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.

Dog Caretaker

Stephanies Fancy Shears
Gretna, VA
01.2015 - 09.2017
  • Followed all safety protocols when handling sharp instruments such as scissors or clippers.
  • Observed animals closely before beginning any procedure in order to detect any medical issues that need immediate attention from a veterinarian.
  • Recommended additional services such as coat conditioning treatments or flea control products based on individual pet needs.
  • Maintained cleanliness of bathing area, tools and equipment.
  • Performed baths, brush outs, nail trims and ear cleaning on dogs.
  • Assisted with the preparation of pet grooming supplies such as shampoos and conditioners.
  • Kept accurate records of each grooming session including notes about health concerns or behavioral issues observed during the session.
  • Adhered to local regulations regarding sanitation standards in the workplace.
  • Greeted customers and provided information about services offered.
  • Dried dogs after bath using dryers or towels according to breed type and size.
  • Checked for any skin irritations or infections then treated them accordingly.

Education

High School Diploma -

Danville Community College
Danville, VA

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Planning
  • Data Management
  • Organizational Skills
  • Excellent Communication
  • Networking
  • Communication
  • Active Listening
  • Quality Assurance
  • Analytical and Critical Thinking
  • Dispute Resolution
  • Policy Knowledge
  • Employee Relations
  • Policy analysis
  • Continuous Improvement
  • Compliance Monitoring
  • Reliability
  • Recordkeeping skills
  • Time Management
  • Decision-Making
  • Professional Demeanor
  • Microsoft Office, Word, Excel, and Powerpoint
  • Google Drive

Accomplishments

  • Employee of the Month June 2023

Certification

  • First Aid/CPR instructor

References

References available upon request.

Timeline

Institutional Ombudsman

Virginia Department of Corrections
10.2021 - Current

Correctional Officer

Virginia Department of Corrections
02.2021 - 10.2021

Sales Associate

Gretna Drug Company
09.2017 - 02.2019

Dog Caretaker

Stephanies Fancy Shears
01.2015 - 09.2017

High School Diploma -

Danville Community College
Hannah Abbott