Hannah Adams
Evans,GA
Summary
Self-Motivated and reliable individual looking for a position that will enable me to utilize and expand upon related education, experiences, capabilities, and administrative skills to benefit mutual growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress & Trainer
Twin Peaks
11.2021 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess and Waitress
IHOP
11.2018 - 11.2021
- Served as a hostess and waitress
- Greeted customers, took orders, served food, handled payments, and ensured customer satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
El Sombrero Mexican Restaurant
03.2021 - 06.2021
- Serves as a waitress and customer service employee
- Responsible for opening and closing the restaurant
- Greets customers, takes orders, prepares food, and ensures customer satisfaction.
Customer Service
Fazoli's
01.2021 - 03.2021
- Served as a customer service employee
- Responsible for taking orders, operating the POS system, handling payments, and ensuring customer satisfaction.
Hostess, Waitress, and Assistant Manager
Cain's Dairy Barn
08.2017 - 07.2020
- Served as the Assistant Manager
- Managed staff, enforced policies and procedures, ensured compliance with regulations, completed paperwork, and provided excellent customer service.
Education
Certified Nursing Aide - Medical
Augusta Technical Community College
Augusta, GA07.2023
High School Diploma -
Southeast Bulloch Highschool
Brooklet, GA05.2021
Skills
- Infection Control
- Patient Relations
- Light Housekeeping
- Supply Restocking
- Patient Assessments
- Mobility Assistance
- Quality Assurance
- Vital Sign Monitoring
- Patient Feeding
- HIPAA
- Patient Relationship Building
- Direct Patient Care
- Recording Vital Signs
- Patient-Focused Care
Primary Skills
- Strong skills in time management, prioritizing tasks, and meeting deadlines.
- Confident, articulate, and professional speaking abilities.
- Able to handle challenges, with a proven history of increased productivity.
- Independent and solid team member with excellent customer service abilities.
- Excellent written and verbal communication skills.
- Exemplary leadership skills; able to delegate tasks and make sound decisions quickly while maintaining a focus on the bottom line.
- Exceptional problem-solving skills.
Volunteer Experience
Health Occupations Students of America (HOSA), Chapter Secretary, Organized and handled paperwork, tracked membership, participated in volunteer opportunities and competitive events.
References
Melissa Hagan, (912) 531-2934, mhagan0924@gmail.com Sharon Pye, (762) 687-2074, spye@bulloch.org Amanda Cain, (254) 245-1452, amandacain1983@gmail.com
Certification
- CNA - Certified Nurse Assistant
Timeline
Waitress & Trainer
Twin Peaks
11.2021 - Current
Waitress
El Sombrero Mexican Restaurant
03.2021 - 06.2021
Customer Service
Fazoli's
01.2021 - 03.2021
Hostess and Waitress
IHOP
11.2018 - 11.2021
Hostess, Waitress, and Assistant Manager
Cain's Dairy Barn
08.2017 - 07.2020
Certified Nursing Aide - Medical
Augusta Technical Community College
High School Diploma -
Southeast Bulloch Highschool
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