Hannah Adkins

As a reservation specialist, I handle all types of reservations, such as accommodations, transportation, and vacation packages, using reservation systems

• Maximizing room rates and occupancy through upselling methods, administer group reservations, and ensure compliance with quality standards
• Handle credit card payments and resolve customer issues, providing excellent guest service and maintaining room availability
• Train staff members to ensure the staff are well equipped for day-to-day roles.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Providing Administrative support to superiors
• Answered approximately 150 phone calls and emails regarding customers' inquiries, concerns, and complaints per day.
• Ensuring that the policies of Relais & Châteaux are enforced

For both Cataloochee Ranch and The Swag which are both Relais & Châteaux properties

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism. Approximately 150 correspondences a day.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Greeted guests upon arrival and offered assistance.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Investigated guest challenges and sources of dissatisfaction to offer a timely resolution.
• Greeted guests upon arrival by providing a warm welcome.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Created a welcoming and comfortable environment for guests.
• Provided administrative support to superiors
• Ensuring that the policies of Relais & Châteaux are enforced

• Took care of everyone's schedules, processed payroll, assisted in customer conflicts, and provided a great environment for the employees.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high-demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
• Managed approximately 100 invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.

• Helped customers find what customers needed and gave a great experience in the store.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges, and refunds in accordance with store policy.