HANNAH AGUIAR

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Client Growth & Retention: Successfully scaled a top client from 60 to 230 candidates in less than one year, driving exceptional growth and strengthening the partnership.
• Leadership of Large Teams: Oversaw the recruitment, onboarding, and management of over 230 candidates, ensuring a high level of performance and retention.
• Performance Metrics Tracking: Utilized performance analytics to monitor key metrics, track the success of recruitment efforts, and inform decision-making.

• Learned new materials, processes, and programs quickly
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
• Attended training courses to build understanding of processes, techniques, and industry
• Acted with integrity, honesty and knowledge to promote culture of company
• Handled day-to-day customer or client questions via telephone
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
• Assisted customers with Spanish-language inquiries in a timely and professional manner
• Utilized English and Spanish proficiency to build relationships with Spanish and English-speaking customers
• Provided coaching and mentoring to employees
• Trained and mentored new personnel hired to fulfill various roles
• Established and maintained quality control standards
• Analyzed and evaluated training effectiveness and program outcomes
• Utilized variety of instructional design methodologies to create effective learning experiences
• Kept work areas clean, organized, and safe to promote efficiency and team safety
• Learned all required tasks quickly to maximize performance
• Maintained productive, efficient approach to all tasks

• Provided coaching and mentoring to employees.

• Trained and mentored new personnel hired to fulfill various roles.

• Established and maintained quality control standards. Analyzed and evaluated training effectiveness and program outcomes.

• Utilized variety of instructional design methodologies to create effective learning experiences.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Learned all required tasks quickly to maximize performance.

• Contributed to team success by completing jobs quickly and accurately.

• Maintained productive, efficient approach to all tasks.

• Assisted customers in selecting merchandise best suited to needs.

• Completed money orders

• Trained to be a Team lead