Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Hannah Aki

Granite Bay,CA

Summary

Experienced hospitality professional passionate about delivering exceptional customer service in fast-paced environments. Demonstrated ability to ensure customer satisfaction through teamwork and adaptability, consistently meeting evolving needs. Skilled in multitasking, addressing customer inquiries, and maintaining a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.


Detail-oriented team player with strong organizational skills. Adept at managing multiple projects simultaneously while maintaining a high level of accuracy. Experienced in coordinating tasks and collaborating with team members to achieve project goals efficiently. Proven ability to prioritize and meet deadlines in fast-paced environments, ensuring successful project completion. Passionate about contributing to a dynamic work environment and delivering exceptional results.


Overview

15
15
years of professional experience

Work History

Server

Campo di Bocce
06.2010 - 03.2020
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked special events and Holiday parties ranging from 20-250 guests
  • Collected credit cards, cash and gift certificate payments from customers and made proper change for cash sales
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Checked identification to enforce age requirement for alcoholic beverages
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Served many private events with pre-fixed menus and set times for courses
  • Worked Campo di Bocce's annual charity event, Madden-Mariucci 'Battle of the Bay' bocce tournament
  • Hosted by Hall of Fame Raiders coach John Madden and former San Francisco 49ers coach Steve Mariucci.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Estimator's Assistant

Peter Rooney Construction
10.2021 - 08.2022
  • Worked under independent contractor who did consulting for fire insurance claims.
  • Carried out administrative duties like logging and filing important documents.
  • Utilized claims estimating software, Xactimate.
  • Managed approximately 15 emails and job supplements per day.

Estimator's Assistan

Good Life Construction
08.2022 - 07.2023
  • Assistant for estimating department.
  • Gathered invoices and produced supplements through Xactimate to send to insurance carriers to help company be reimbursed for incurred costs
  • In charge of writing supplements for approximately 80 projects.
  • Managed approximately 20 incoming calls from insurance adjusters and responding to 30-40 emails per day.
  • Managed reaching out to insurance companies and adjusters to discuss supplement approval/denial rates.
  • In charge of data entry for software such as Airtable and Buildertrend, both are platforms to hold data and help company communicate internally.
  • Prepared budgets for project managers to keep company within profitable margins.
  • Prepared bids and proposals to submit to clients and secure new business.

Administrator

Rooney Construction Consulting
11.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Enhanced estimation accuracy by meticulously reviewing project documents and specifications.
  • Demonstrated strong attention to detail by identifying discrepancies in project documents, resulting in more accurate and reliable estimates.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Associate's Degree -

Las Positas College
01.2018

Highschool Diploma -

Vineyard High School
01.2011

Skills

  • Food Handlers Card

  • Liquor knowledge

  • Food Expo

  • Multitasking

  • Organizing

  • Communicating

  • Estimate Preparation

  • Data Collection

  • Proposal Development

  • Attention to detail

  • Customer service

  • Data entry

  • Problem-solving

  • Cash handling

  • Guest engagement

  • Professional appearance

  • Memory retention

  • Cleanliness standards

  • Safe food handling

  • Menu memorization

  • Food running

  • High volume dining

  • Order accuracy

  • Food safety practices

  • Table bussing

  • Point of sale operation

  • Xactimate

  • Buildertrend

  • Trello

  • Airtable

  • Dining area maintenance

Volunteer Experience

  • Pointe Pinole Regional Shoreline, Assisted in cleaning up the environment to maintain quality of life for native species that inhabit the area.
  • Robert W. Crown Memorial State Beach, Home to the Ridgeway Rail Bird, the beach is home to many species. I helped clean up the shores from the abundance of plastic that washes up to shore. Did data entry for insurance estimates that were given to the contractor to review. Entered full insurance estimates into Xactimate.

Timeline

Administrator

Rooney Construction Consulting
11.2023 - Current

Estimator's Assistan

Good Life Construction
08.2022 - 07.2023

Estimator's Assistant

Peter Rooney Construction
10.2021 - 08.2022

Server

Campo di Bocce
06.2010 - 03.2020

Highschool Diploma -

Vineyard High School

Associate's Degree -

Las Positas College

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