Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Alers

Brooklyn,NY

Summary

Detailed-oriented and customer-focused Medical receptionist with experience in providing exceptional administrative support in healthcare settings. Proficient in handling patient inquiries, scheduling appointments, maintaining medical records, and ensuring smooth front-office operations. Adept at utilizing electronic health record (EHR) systems, multitasking effectively, and delivering positive patient experiences. Known for excellent communication skills and ability to collaborate seamlessly with medical staff to optimize patient care.

Overview

8
8
years of professional experience

Work History

Nanny/Caregiver

Jovie
04.2023 - 12.2023
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships
  • Promoted intellectual development through reading, storytelling, and engaging educational activities
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties

Expo/Food Runner/Hostess

Terra Sur Cafe
04.2022 - 04.2023
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items
  • Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant
  • Performed cashier duties by operating POS system machine, processing payments, and providing receipts for good and services to enhance daily sales
  • Maintained speed of service for food orders while minimizing errors and complaints.

Legal Receptionist/Assistant

Law Firm of Dominic O. Fariello, P.A
12.2021 - 04.2022
  • Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval
  • Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients
  • Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly
  • Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm

Medical Assistant/Receptionist

Vein and Cosmetic Center of Tampa Bay
06.2021 - 12.2021
  • Created a patient understanding prior to all treatments and procedures by properly explaining to patients and answering questions to reassure patient comfort
  • Assisted the physician during cosmetic procedures such as injections, lasers and any additional treatments to deliver seamless care to patients
  • Practiced proper room and proper instrument set up to guarantee the physician is properly prepared for patient procedures
  • Scheduled appointments for physicians on a daily basis with the use of electronic record system and a multi-line phone system, appropriately routing calls and taking messages to boost patients satisfaction
  • Confirmed all patient paperwork is up to date within the guidelines of each treatment to enhance the accuracy of patient charts.

Medical Receptionist

TGH Urgent Care powered by Fast Track
01.2021 - 06.2021
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
  • Ensured accurate medical record-keeping by diligently updating patient information and verifying insurance coverage
  • Facilitated effective communication between patients and medical staff to ensure seamless coordination of care
  • Coordinated patient scheduling, check-in, check-out and payments for billing

Customer Service Associate

Wawa
06.2019 - 01.2021
  • Ensured proper order execution and food safety daily through company trainings to establish the flow of food
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
  • Trained new associates in company policies and procedures, fostering a supportive work environment
  • Completed cleanliness tasks during shift through teamwork to build stronger relations with co-workers

Cafe Team Member

LifeTime Fitness and Athletics
06.2018 - 07.2019
  • Maintained proper food safety with each order to meet sanitary guidelines
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming cafe environment
  • Boosted sales through suggestive selling and promoting seasonal menu items
  • Performed cashier duties by operating Point Of Sales system, processing payments, and providing receipts for goods purchased to assure daily sales

Child Care Worker

Crunch Fitness
11.2015 - 05.2018
  • Ensure the cleanliness of area and maintain organization to elevate children and parent satisfaction.
  • Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
  • Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally
  • Developed age-appropriate activities and crafts to engage children

Education

Associate of Applied Science - Health Information Technology

DeVry University
Online
09.2024

Skills

  • Insurance verification
  • Medical Receptionist
  • Appointment Scheduling
  • Electronic Medical Records System
  • Microsoft Office
  • Medical Records Management
  • Multi-line phone systems
  • Customer service
  • Medical terminology
  • Multitasking
  • Professionalism
  • Communication skills

Timeline

Nanny/Caregiver

Jovie
04.2023 - 12.2023

Expo/Food Runner/Hostess

Terra Sur Cafe
04.2022 - 04.2023

Legal Receptionist/Assistant

Law Firm of Dominic O. Fariello, P.A
12.2021 - 04.2022

Medical Assistant/Receptionist

Vein and Cosmetic Center of Tampa Bay
06.2021 - 12.2021

Medical Receptionist

TGH Urgent Care powered by Fast Track
01.2021 - 06.2021

Customer Service Associate

Wawa
06.2019 - 01.2021

Cafe Team Member

LifeTime Fitness and Athletics
06.2018 - 07.2019

Child Care Worker

Crunch Fitness
11.2015 - 05.2018

Associate of Applied Science - Health Information Technology

DeVry University

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