Hannah Alexander
Oak Park,MI
Summary
Skillful in managing reservation sales with a background in customer service and problem-solving. Experienced with booking systems, maintaining accurate records, and handling high-volume calls. Strengths include strong communication skills, adaptability to fast-paced environments, and commitment to providing exceptional customer service. Made significant contributions to previous employers by improving efficiency and customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
Reservations Sales Representative
Enterprise Holdings
Oak Park, Michigan
09.2021 - 07.2024
- Achieved agreed upon sales targets within the personally assigned schedule, including coordinating sales efforts with team members
- Provide exemplary customer service to callers and able to turn it into a sell through creating and delivering presentations tailored to the callers' needs
- Built positive relationships with consumers to ensure their return to Enterprise for their rental needs
- Demonstrated my time management skills by responding to calls within an appropriate amount of time and maximizing the potential of the client without spending an excessive amount of time on the call
Client Communication Specialist
Rock Connections
Detroit, Michigan
07.2020 - 09.2021
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
- Effectively and efficiently perform work in the internal proprietary software and technology of the company
- Filter leads on behalf of the company’s clients by staying current on market and product shifts
- Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
- Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
Lead Cashier
The Home Depot
Farmington Hills, Michigan
08.2015 - 07.2019
- Strategically position other cashiers on the lines to ensure a speedy checkout for guests
- Assist and lead in the supervision, coaching, and training of Front End associates
- Supported cashiers by providing expedited price checks, approving point of sale transactions and markdowns for mainline registers, special services, and help with tool rental
- Provided feedback to cashiers on performance and how they could improve
Education
Associates - Communications
Oakland Community College
Farmington Hills, MI06-2022
Skills
- Communications
- Time Management
- Troubleshooting
- Sales
Languages
- English
- American Sign Language
Timeline
Reservations Sales Representative
Enterprise Holdings
09.2021 - 07.2024
Client Communication Specialist
Rock Connections
07.2020 - 09.2021
Lead Cashier
The Home Depot
08.2015 - 07.2019
Associates - Communications
Oakland Community College
Similar Profiles
Ronald StalbaumRonald Stalbaum
Customer Service-Driver at Enterprise HoldingsCustomer Service-Driver at Enterprise Holdings
HUNTER MEANSHUNTER MEANS
Automotive Detailer at Enterprise HoldingsAutomotive Detailer at Enterprise Holdings
Shantoya GathersShantoya Gathers
Support Services Representative at Enterprise HoldingsSupport Services Representative at Enterprise Holdings
Michael MoyerMichael Moyer
Fleet Driver at Enterprise HoldingsFleet Driver at Enterprise Holdings
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed