Summary
Overview
Work History
Education
Skills
Timeline
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HANNAH ALEXANDER

Oak Park,Michigan

Summary

Enthusiastic Customer Service Specialist with a proven track record in sales and communication, eager to bring my expertise in client relations and problem-solving to the next level. With extensive experience in high-volume call environments and a strong background in industrial engineering, I am passionate about improving customer interactions and contributing to a mission-driven organization. Adept at fostering customer relationships, I am committed to delivering top-notch service and driving positive results.

Overview

12
12
years of professional experience

Work History

Reservation Sales Representative

Enterprise Mobility
09.2021 - 07.2024
  • Handle 100 incoming back to back calls daily to book quality reservations for our three brands worldwide
  • Increased sales conversion rate by 25% by delivering tailored presentations to meet customers' needs
  • Demonstrated my time management skills by responding to calls within an appropriate amount of time and maximizing the potential of the client without spending an excessive amount of time on the call

Client Communication Specialist

Rock Connections
07.2019 - 09.2021
  • Take incoming/outgoing phone calls while ensuring regulatory compliance and maintain a high standard of influence and persuasion to get a client through to the closing process
  • Use a variety of outreach methods to communicate with clients such as phone (inbound/outbound calls), emails, text and chat
  • Proactively reach out to clients/prospective client who are looking to obtain a personal loan and guide them through the loan review process

Cashier And Returns Associate

The Home Depot
08.2015 - 07.2019
  • Processed Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area
  • Proactively seek product/project knowledge to provide customers with information and identify selling opportunities.
  • Followed all policies and procedures to ensure that shrink is minimized.

Cashier

JOANN Fabric and Crafts
06.2012 - 08.2015
  • Increased checkout efficiency by 15% by optimizing transaction processes at the cutting counter and cash register
  • Increased sales by 15% through expert product knowledge and strategic customer relationship building for JOANN brand
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

Education

High School Diploma -

Detroit International Academy For Young Women
Detroit, MI
06-2010

Skills

  • Customer Service
  • Cash Handling
  • High volume call center operations
  • Troubleshooting
  • Multi-tasking
  • Analytical thinking
  • Organizational skills
  • Time Management Skills

Timeline

Reservation Sales Representative

Enterprise Mobility
09.2021 - 07.2024

Client Communication Specialist

Rock Connections
07.2019 - 09.2021

Cashier And Returns Associate

The Home Depot
08.2015 - 07.2019

Cashier

JOANN Fabric and Crafts
06.2012 - 08.2015

High School Diploma -

Detroit International Academy For Young Women

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HANNAH ALEXANDER