Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Alexander

Jasper,GA

Summary

Dynamic Insurance Verification Supervisor with a robust background in behavioral health and call center operations, complemented by over two years of CRM training using Monday.com. Proficient in navigating various insurance portals, including Availity, Evernorth, UMR, Ambetter, Oscar, and UHC/Optum, ensuring seamless interactions with multiple payers. Possesses more than eight years of customer service experience across diverse sectors, including scheduling, training, logistics coordination, and retail, demonstrating a strong commitment to excellence. Recognized as a determined and reliable team leader who thrives in fast-paced environments and contributes effectively to a collaborative team atmosphere.

Overview

8
8
years of professional experience

Work History

Benefits Verification Supervisor

Compass Revenue Solutions
08.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Benefits Verification Specialist

Compass Revenue Solutions
07.2023 - Current
  • Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
  • Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission.
  • Assisted in the development of new benefits verification procedures, ensuring a smooth transition for team members and facilities.
  • Safeguarded confidential client information by adhering to strict HIPAA guidelines and protocols.
  • Increased accuracy in verifying patient benefits and eligibility through diligent cross-checking of multiple databases.
  • Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.

Server/Hostess

The Cigar Cellar
08.2021 - 06.2023
  • Upsell high-profit items such as high end spirits and gourmet cuisine
  • Note special patron requests and follow up with kitchen to confirm delivery
  • Accurately maintaining multiple large parties and anticipating their needs
  • Work with POS system to place orders, manage bills and handle complimentary items
  • Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivate warm relationships with regular customers
  • Display enthusiasm and excellent service to customers, successfully increasing referrals and walk-in business
  • Scheduling numerous reservations and managing seating arrangements simultaneously in fast pace environment while maintaining calm, professional demeanor

Sales Associate

Lidl US
11.2020 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Solved customer challenges by offering relevant products and services
  • Trained and developed new hires in company processes, product knowledge, and customer service
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging

To-Go Specialist

Texas Roadhouse
11.2020 - 08.2021
  • Followed all company policies and procedures to deliver quality performance
  • Trained new team members to improve company performance and team cohesion
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Noted special patron requests and followed up with other team members to confirm accuracy and precision
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Answered 80 To-Go order phone calls per day, conveying menu options over telephone and accurately estimating time of completion

Behavioral Health Technician/House Manager

Serenity Over Suffering
02.2021 - 05.2021
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
  • Distributed client's medications daily
  • Developed goal-oriented therapy groups to improve clients' level of functioning
  • Devised and enhanced treatment strategies to promote continued progress
  • Collected urine samples to test for substance use
  • Completed weekly progress updates on clients
  • Executed car and room searches to uphold company rules and regulations
  • Successfully managed 10+ clients with associated jobs, obligations, and meeting attendance

Shipping and Receiving Specialist

The Graphic Edge
11.2018 - 08.2020
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Maintained consistent logistics checks and management
  • Maintained accurate records in UPS WorldShip, including materials weights and bill amounts
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Received incoming shipments, compared contents against associated records, and transmitted to proper department
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests, and company financial targets
  • Handled day-to-day shipping and receiving overseeing more than 160 packages per day
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials
  • Operated forklift equipment to manage incoming orders, organize deliveries, and transfer packages to other departments

Customer Service Associate

Home Depot
01.2018 - 11.2018
  • Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed
  • Educated customers on promotions to enhance sales
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Assisted customers with locating and choosing merchandise in any store department
  • Trained as lumber, garden, paint, flooring, and hardware department associate to provide back-up coverage when needed

Education

Forsyth Central High School
Cumming, GA

GED -

Lanier Technical College
Cumming, GA
2018

Skills

  • Employee training
  • Operational efficiency enhancement
  • Staff management
  • Meticulous attention to detail
  • Workforce development
  • Strong communication skills
  • Effective multi-tasking
  • Strong interpersonal skills
  • Customer Service
  • Proficient typing skills
  • Adapts quickly to dynamic work settings
  • Process optimization

Accomplishments

  • Consistent in excelling on performance reviews
  • Received employee of the month in 2018, 2021, 2022, and 2023 at various positions
  • Resolved patron concerns and maintained stellar customer satisfaction
  • Supervised team of 8 staff members
  • Created training protocols to develop department efficiency

Timeline

Benefits Verification Supervisor

Compass Revenue Solutions
08.2024 - Current

Benefits Verification Specialist

Compass Revenue Solutions
07.2023 - Current

Server/Hostess

The Cigar Cellar
08.2021 - 06.2023

Behavioral Health Technician/House Manager

Serenity Over Suffering
02.2021 - 05.2021

Sales Associate

Lidl US
11.2020 - 05.2022

To-Go Specialist

Texas Roadhouse
11.2020 - 08.2021

Shipping and Receiving Specialist

The Graphic Edge
11.2018 - 08.2020

Customer Service Associate

Home Depot
01.2018 - 11.2018

Forsyth Central High School

GED -

Lanier Technical College

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