Hannah Amidon
Whitingham,VT
Summary
I have been working for a Primary Care office for 11 years. Looking for a change. I have strong communication skills, with great customer services. I really like helping patients, and meeting their needs. i have a great deal of referral experience, which is my main role. I have always established great relationships with fellow specialty offices, as well as my co- workers.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
Southwestern Vermont Medical Center
07.2011 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
High School Diploma -
Twin Valley High School
Wilmington, VTSkills
- Patient care and education
- Appointment scheduling
- Office administration
- Organizational standards
- Customer service
- Follow-up care
- Patient documentation
- Scheduling
- Healthcare
- Multitasking
Timeline
Patient Coordinator
Southwestern Vermont Medical Center
07.2011 - Current
High School Diploma -
Twin Valley High School
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