Hannah Amo
Cibolo,TX
Summary
Healthcare professional with extensive expertise in patient access management. Skilled in streamlining workflows and enhancing patient experience through efficient registration processes. Known for fostering team collaboration and adapting to dynamic healthcare environments. Proven ability to manage complex administrative tasks and provide exceptional patient service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Complete Care
10.2023 - Current
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
Patient Access Specialist
Complete Care
12.2020 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Stayed calm under pressure to and successfully dealt with difficult situations
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Verified patient insurance eligibility and entered patient information into system.
Triage Coordinator
OpSolutions LLC.
05.2018 - 04.2021
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
Beauty Consultant
Merle Norman Cosmetic Studio
02.2020 - 06.2020
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
Child Watch Attendant
Cibolo Family YMCA
08.2019 - 01.2020
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Reduced instances of behavioral issues by implementing consistent rules and consequences in accordance with program policies.
- Supported child development through age-appropriate play and learning opportunities tailored to individual needs.
- Maintained detailed records of each child''s attendance, medical information, and special needs to ensure their wellbeing.
Certified Nursing Assistant
Silvertree Nursing & Rehabilitation
05.2018 - 08.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05-2026
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Multitasking and organization
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
Certification
- CPR/AED Certification - American Heart Association
Timeline
Patient Access Supervisor
Complete Care
10.2023 - Current
Patient Access Specialist
Complete Care
12.2020 - Current
Beauty Consultant
Merle Norman Cosmetic Studio
02.2020 - 06.2020
Child Watch Attendant
Cibolo Family YMCA
08.2019 - 01.2020
Triage Coordinator
OpSolutions LLC.
05.2018 - 04.2021
Certified Nursing Assistant
Silvertree Nursing & Rehabilitation
05.2018 - 08.2018
- CPR/AED Certification - American Heart Association
Bachelor of Science - Biological Sciences
Arizona State University
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