Hannah Anders
Myrtle Beach,SC
Summary
I am a hardworking and intelligent single mother with a background in customer service and delivery who desired a career change to better support myself and son. I enrolled in NCS incorporated for phlebotomy and I graduated on September 26th, 2022.
Overview
7
7
years of professional experience
Work History
Activities Assistant
Watercrest Senior Living Group
10.2024 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Manager
Pizza Hut
08.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/Delivery Driver
Pizza Hut
06.2019 - 09.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Provided customer service in person, online and via telephone
- Delivered product to customer locations in a safe and timely manner
- Maintained food quality and temperature control via state guidelines.
Cashier
McDonald's
05.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Phlebotomy Certification - Phlebotomy
NCS Inc
Jeanette, PA09.2022
High School Diploma -
Charleroi Area High School
Charleroi, PA06.2017
Skills
- Venipuncture
- Blood collection and handling
- Providing excellent care and aid to patients
- Implementing quality and assurance controls as set forth in facilities procedures and protocols
- Providing quality and objective customer service
- Senior living experience
- Group dynamics
- Senior activities experience
- Arts and crafts planning
- Friendly, positive attitude
- Physical assistance
- Emotional support
- Collaboration and teamwork
- Teamwork and collaboration
- Activity coordination
- Activity planning
- Group recreation
- Activity planning and coordination
- Group supervision
- Enrichment activities
- Entertainment coordination
- Activity oversight
- Activities of daily living
- Field trip supervision
- Excellent communication
- Reliability
- Active listening
- Effective communication
- Customer service
- Memory retention
- Safe food handling
- Food running
- High volume dining
- Order accuracy
- Food safety practices
- Performance improvement
- Table bussing
- Dining area maintenance
- Tableside etiquette
- Food delivery
Reading, spending time with my son, arts and crafts and watching movies.
I've always enjoyed reading ever since I was a little kid. I still love to read in my spare time but now that I have a son I don't get to do it as often. Because of this, I now mainly spend my time taking him to the park, reading books, watching movies, painting and coloring and going outside as much as we possibly can.
Timeline
Activities Assistant
Watercrest Senior Living Group
10.2024 - Current
Manager
Pizza Hut
08.2023 - 10.2024
Cashier/Delivery Driver
Pizza Hut
06.2019 - 09.2022
Cashier
McDonald's
05.2018 - 06.2019
Phlebotomy Certification - Phlebotomy
NCS Inc
High School Diploma -
Charleroi Area High School
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