Hannah Anderson
Clermont,FL
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
19
19
years of professional experience
Work History
After School Care Assistant
Imagine South Lake Charter
09.2023 - Current
- Greet guests in with friendliness and professionalism.
- Work with management to provide effective assistance for specific aspects of operations.
- Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Substitute Teacher
Imagine South Lake Charter
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Requested as substitute teacher by teacher.
Certified Nursing Assistant
Crossroads Rehabilitation
02.2014 - 04.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Call Center Representative
Maritz Marketing Research
09.2004 - 05.2007
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma - Nursing
Kirksville Sr. High School
Kirksville, MO05.2007
Skills
- Supporting Personal Needs
- Medications Familiarity
- Medication Assistance
- Family Support and Assistance
- Charting Expertise
- Case Management
- Intake Recording
- Patient Assessments
- Recording Vital Signs
- First Aid
- Time Management
- Nutrition and Diet
- Customer Service (patient & family)
- Calm Under Stress
- Quality Assurance Controls
- File Management
- Document Control
- Data Entry
- Administrative Duties
- Multitasking abilities
- Confidentiality maintenance
- Customer service
- Lesson Plan Implementation
- Parent Communication
- Safety Awareness
- Verbal and Written Communication
- Classroom Management
- Positive Reinforcement
- Multicultural Awareness
- Student Engagement
- Health and Safety Knowledge
Timeline
After School Care Assistant
Imagine South Lake Charter
09.2023 - Current
Substitute Teacher
Imagine South Lake Charter
08.2023 - Current
Certified Nursing Assistant
Crossroads Rehabilitation
02.2014 - 04.2018
Call Center Representative
Maritz Marketing Research
09.2004 - 05.2007
High School Diploma - Nursing
Kirksville Sr. High School
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