Hannah Andry
Melrose,MA
Summary
Passionate and experienced educator dedicated to enhancing student learning through innovative research and compassionate teaching. Specializing in social-emotional learning with a commitment to culturally responsive practices and humility. Focused on amplifying diverse voices and fostering an inclusive environment that promotes diversity, equity, inclusion, and belonging.
Overview
8
8
years of professional experience
Work History
Client Services Coordinator & Doctoral Candidate
Project Adventure, Inc.
06.2023 - Current
- A people-focused education professional with a proven track record of delivering exceptional service and support, skilled in cultivating strong client relationships, providing personalized guidance, and resolving inquiries efficiently
- Proficient in managing diverse client needs within the education sector to ensure satisfaction and success
- Orchestrates seamless client booking process, including intake interviews, needs assessments, and customized program plans to sell and coordinate Project Adventure programs
- Acts as a primary point of contact for client inquiries, demonstrating excellent communication skills and a solutions-oriented approach to promptly address concerns and resolve issues
- Coordinates scheduling and logistics for client meetings, workshops, and events, ensuring smooth execution and high attendance rates
- Develops and processes the return of proposals, contracts, and other professional documents representing the sale of services with attention to detail and deadlines
- Communicates regularly with existing and prospective clients to develop recommendations and proposals for various Project Adventure services
- Responsible for creating and dually executing contracts of up to $20,000
- Manages 70+ clients for Youth Learning Program bookings
- Collaborates with the Education and training and Challenge Course Design and Installation teams to recommend and coordinate services for clients
- Collaborates cross-functionally with internal teams to streamline processes and enhance service delivery, contributing to a more cohesive and efficient client services department
- Works closely with the Director of Operations to improve department and org-wide systems and tools and complete any other necessary tasks
- Maintains accurate client records and documentation, utilizing Outlook CRM software to track interactions, progress, and outcomes, facilitating data-driven decision-making and reporting
- Provides training and guidance to new team members, fostering a culture of continuous learning and professional development within the client services team
- Responsible for co-creating data collection tools for youth programs, accurate document translation, and new internal organizational tools to enhance project management, learning, and development
- Acting member of the DEIB planning committee to create and implement consistent DEIB sessions for staff
- Trains staff and shares Culturally Responsive SEL Curriculum and research.
Director of Programs and Strategy & Doctoral Student
Mosaic: Interfaith Youth Action
12.2021 - 06.2023
- Community organizing and strategy development
- Developed organizational program goals and curriculum to achieve those goals and specify how summer and year-round programs are designed, integrated, and coordinated to advance the organization’s mission
- Centralized diversity, equity, inclusion, and culturally responsive programming in delivery models
- Delivered and supervised programs and evaluated programs for 100+ youth from diverse cultural and socioeconomic backgrounds
- Successfully delivered online learning via Zoom
- Virtual Professional Development and Coaching models for staff & interns
- Advised the Board on Input/Outcome initiatives
- Managing Social Media accounts
- Directly supervised and coached three interns and facilitators
- Maintained grant writing responsibilities & responsible for the $10k program budget
- Managed community partnerships and recruitment outreach initiatives
- Supervised and supported all Program Facilitators, summer interns, and volunteers to coordinate efforts of all program components, including program design and framework, leadership and curriculum development, outreach/recruitment, staffing, and volunteer development
- Responsible for community outreach and networking
- Identified and developed opportunities to expand the depth and breadth of existing programs and explore and develop new program ideas
- Assisted with grant writing and budget development to receive program funding
- Responsible for organizing and delivering programs and developing experiential and fun learning environments that engage youth and enable participants to create and use their interfaith bridge-building and social justice skills
- Centralizing Culturally Relevant Pedagogy in Program Delivery Models
- Developed a pilot summer internship program and a summer social justice facilitator position
- Oversaw supervision of summer intern, facilitator, and international fellow
- Website backend management; simple HTML coding on WordPress
- Responsible for updating policies, procedures, job descriptions, training for onboarding staff, and general HR responsibilities
- Acting Director of Education & Outreach and Social Justice Facilitator.
Administrative Assistant & Graduate Student
Boston University
05.2021 - 12.2021
- Growing systems and DEI initiatives and awareness
- Provided management support for multiple Graduate Medical Sciences programs: HPE, STaRS, PREP, DEI, and C3
- Provides administrative support for the daily operations and decision-making that support Graduate Medical Sciences Master and Ph.D
- Programs in the School of Medicine
- Coordinated admissions and enrollment events and processes
- Independently organized and led the 2021 Resource Fair & Orientation
- Supported website content and maintenance programs using WordPress Procurement and reimbursement activities, Web Admit, Google Analytics, Blackboard, Excel, and MS Software
- Part of the creative and leadership team for the Community Catalyst Center, a physical community space dedicated to fostering holistic success for the diverse GMS student community
- A staff member for Veteran & LGBTQIA+ student groups, Mindfulness training co-facilitator
- Diversity, Equity, and Inclusion steering committee member.
Facilitator, Course Director
Thompson Island Outward Bound Education Center
04.2018 - 05.2021
- Responsive curriculum development for adolescent and adult learners, content mastery in domains including EQ, communication, and leadership
- Seasonal Employment
- Graduate Student starting Summer 2020
- Partnered with multiple Boston Public Schools to create and deliver high-quality Character Development, Social Emotional Learning, and STEM courses to students and adult learners through 3 distinct program models on-site on the island and integrated into classrooms
- Successfully navigated the switch to remote/hybrid learning with program delivery through a lens of Trauma Informed Care and equity
- Developed programming with a focus on transferable skills and meaningful feedback loops to ensure continuous improvement of materials and programming
- Coded and input course and school data into Salesforce and Delphi systems and updated school and student attendance and incident reports into the Outward Bound USA Database
- Member of the Diversity, Equity, & Inclusion (DEI) Committee & Staff Training Team
- PRIDE Marshal
- Change agent in creating actionable steps towards inclusive signage, language, and inclusive practices within the organization
- Successfully ran student courses and managed 20+ Field Staff while creating a safe community for students and staff to learn
- Coached and mentored 3 Field Staff directly
- Assisted in instructional design for the Summer Learning Curriculum for Boston Public School students
- Assisted with program evaluation data.
Aerospace Medical Trainee
United States Air Force
04.2017 - 09.2017
- Enlisted, pre-trained, and trained in Basic Military Training at Lackland Airforce Base, TX
- Honorable medical discharge; granted Veteran status due to serious medical event during training
- Employment time gap due to discharge process, relocation, medical care, and recovery
- Scored in the high percentile on the Armed Services Vocational Aptitude Battery (ASVAB) exam
- Selected as Aerospace Medical Trainee
- Trained monthly leading up to service with Sargeant Recruiter
- Physical and mental aptitude tests
- Selected to train for Special Operations
- Selected as Flight Leader during Basic Military Training and scored Warhawk Level (highest) in physical fitness testing.
Volunteer
Kalu Yala Entrepreneurial Internships
09.2016 - 11.2016
- Assisted with special events and programs in the local Spanish-speaking rural community.
- Maintained clean, neat, and operational facilities to serve program needs in the education and wellness departments.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Developed construction skills by participating in several home builds.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
- Facilitated community outreach to expand participation and support.
Education
Ed.D. Candidate - Learning, Leadership & Community
Plymouth State University
05.2025
M.Ed. - Experiential Learning & Development
Plymouth State University
05.2021
B.A. - Professional Communication & Sociology
Plymouth State University
05.2016
Skills
- Participant focus
- Multitasking proficiency
- Strong Organization
- Decision-making capabilities
- Time management expertise
- Exceptional communication
- Training and mentoring
- CRM Software Experience
- Salesforce knowledge
- Schedule Management
- Report Preparation
- Research and due diligence
- Meeting deadlines
- File Management
- Database Maintenance
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Emotional Intelligence
- Critical Inquiry
- Curiosity
- Research Project Design
- Research Ethics
- Reflexivity
- Thematic analysis
- Student Support
Leadership Experience
- Member of Tisch College of Civic Life; “the national leader in civic education and engagement that sets the standard for higher education's role in advancing the greater good.” Tufts University, 2023
- NEERO Grad Student and Early Career Professionals Committee, 2023
- Mass Nonprofit Network Diversity, Equity, Inclusion & Implicit Bias Working Group Cohort, 2022-2023
- Greater Boston Interfaith Organization Mental Health Committee Team Liaison, 2022
- Diversity, Equity, and Inclusion Leadership Steering Committee; Boston University Graduate Medical Sciences, 2021
- Colorado Outward Bound School Racial Justice Weaving Workgroup, 2021
- Unlearning; A Conversation on Anti-Racism; Group Member & Co-Facilitator, 2020
- Diversity, Equity, Inclusion, and Justice Committee Member: Thompson Island Outward Bound, 2018-2020
- The United States Air Force First Class Trainee, TX, 2017
- Co-Founder of TEPIBA; A Project Dedicated to Meaningful Transformation Through Collaborative Healing & Education, 2016-2022
- Kalu Yala Community Nominated Ethics Council Member, Panama, 2016
Research
Educator Perspectives on Youth Voice in Out-of-School-Time Programming: A Qualitative Analysis, Andry, H.A., 2023, Plymouth State University
Certification and Trainings
- Reflection Tools & Techniques; 16-hour workshop, Project Adventure 2024
- Safe Kids Training Certified; Mosaic: Interfaith Youth Action 2022
- CITI Social & Behavioral Research Certified 2021, 2023
- TEFL Certification; Teaching English as a Foreign Language; iTTT 2020
- Mental Health First Aid Certification (Youth & Adult); Mental Health First Aid National Council 2020, 2023
Awards
- Nominee for Outstanding Leader in Experiential Education: Community-Based Organization Award; Society for Experiential Education Conference, 2023
- Nominee for NEERO Schmitt Award for “outstanding research at the graduate level”; NEERO Conference, 2023
- Best External Facilitator Award, St. Stephen’s Youth Programs, Boston, MA, 2022
- Women’s Leadership Summit Keynote Speaker, Plymouth State University, Plymouth, NH, 2019
- Blue Peter Award: For Displaying Outward Bound’s Core Values: Self-reliance, Service, Craftsmanship, Physical Fitness, and above all, Compassion. Thompson Island Outward Bound Education Center, Boston, MA, 2018
- Peter S. Cofran Award: For outstanding service and support to Plymouth State University Athletics. Plymouth State University, Plymouth, NH, 2016
- Plymouth State University Athletics Department Hall of Fame Inductee, 2016
Publications
- Project Adventure Inc, “Therapeutic Adventure Programming” Contributor, Andry, H. 2024
- Project Adventure Inc, “Therapeutic Support Group Facilitator Manual” Contributor, Andry, H. 2024
- Campfire Stories II: Mountaineers Books Publishing Company, Walk Yourself Home, Andry, H.A., April 2023
Conferences
- Hawaiian International Conference on Education, Honolulu, Hawaii, USA, 01/03/23 - 01/06/23, Amplifying Youth Voice in Developing Culturally Relevant SEL Models; The Intersection of Culturally Responsive Teaching (CRT) and Social Emotional Learning (SEL)
- International Youth Conference, 2022
- Project Adventure’s SEL Symposium, 2024, Exploring the History of SEL and Challenge Courses
- The Society for Experiential Education 2023 Conference, Orlando, Florida, USA, 09/24/23 - 09/28/23, The Intersections of Social Emotional Learning & Culturally Responsive Practices
- Collaborative for Academic, Social, and Emotional Learning (CASEL), Social Emotional Learning Exchange Virtual Summit, 2022
- Association for Experiential Education International Virtual Conference, 2022
- New England Educational Research Organization (NEERO) 2023 Conference, Portsmouth, New Hampshire, USA, 05/03/23 - 05/05/23, Amplifying Youth Voice in Developing Culturally Relevant SEL Models; The Intersection of Culturally Responsive Practices (CRP) and Social Emotional Learning (SEL)
- Massachusetts Civic Learning Week 2023, 03/06/23 - 03/10/23, Circles of Action: Experiential Interfaith & Social Justice Learning
Timeline
Client Services Coordinator & Doctoral Candidate
Project Adventure, Inc.
06.2023 - Current
Director of Programs and Strategy & Doctoral Student
Mosaic: Interfaith Youth Action
12.2021 - 06.2023
Administrative Assistant & Graduate Student
Boston University
05.2021 - 12.2021
Facilitator, Course Director
Thompson Island Outward Bound Education Center
04.2018 - 05.2021
Aerospace Medical Trainee
United States Air Force
04.2017 - 09.2017
Volunteer
Kalu Yala Entrepreneurial Internships
09.2016 - 11.2016
Ed.D. Candidate - Learning, Leadership & Community
Plymouth State University
M.Ed. - Experiential Learning & Development
Plymouth State University
B.A. - Professional Communication & Sociology
Plymouth State University
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