Hannah Araque
Buena Park,CA
Summary
As a Business Process Analyst, I am highly detail-oriented and have a proven track record of driving financial process improvements while ensuring that organizational objectives are met. I have a strong skill set in conducting comprehensive data analysis and providing actionable insights. Additionally, I am an effective communicator with a focus on meeting deadlines in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Business Process Analyst
SAIC
08.2023 - Current
- Mentored and coached both technicians and peers, helping to establish a culture of continuous improvement.
- Provided support for cross-functional and asset processes, ensuring compliance with agency and contractual requirements.
- Conducted thorough gap analyses to identify opportunities for process improvement initiatives.
- Utilized Microsoft Excel to analyze large datasets and identify trends, and opportunities for optimization.
- Served as the primary point of contact for client needs escalation and triage, ensuring swift and effective resolution.
- Facilitated seamless coordination between business and technology teams to drive organizational success.
ITSM Asset Manager
SAIC
01.2020 - 08.2023
- Maintained and updated inventory databases, including Anaheim Inventory System and ServiceNow, ensuring data accuracy and integrity.
- Managed communications between vendors and clients, fostering strong relationships and ensuring smooth transactions.
- Collaborated with Liaisons to refresh departments leased assets, analyzing end users' requirements to determine the optimal configuration for functionality.
- Conducted hardware equipment reporting, analyzing usage patterns, and identifying opportunities for optimization and cost reduction.
- Facilitated the management of software licensing for various essential programs including Adobe Acrobat Pro, Creative Cloud Suite, InDesign, Photoshop, Microsoft Project, and Microsoft Visio.
- Generated software license reports to track usage and ensure compliance with licensing agreements, optimizing software asset management processes across departments.
Acquisition Manager
Perspecta
06.2018 - 12.2019
- Procured leased assets, negotiating favorable terms and ensuring compliance with contractual agreements.
- Provided accurate and timely quotes on software and hardware to clients, ensuring cost-effective procurement and adherence to budgetary constraints.
- Scheduled equipment disposals in accordance with company policies and regulations, optimizing asset lifecycle management.
- Successfully handled client escalations, resolving issues promptly and effectively to maintain client satisfaction.
- Maintained support for Police Department personnel, effectively addressing their unique requirements.
IT Help Desk Technician
DXC Technology
05.2017 - 06.2018
- Managed ticket escalation and ensured that technical issues were resolved in a timely and efficient manner to minimize disruptions.
- Diagnose and resolve technical issues, including account configuration, software installation, and hardware modification.
- Engaged in collaborative efforts with internal IT team members to deliver efficient and effective support.
- Maintain IT procedure documentation, troubleshooting guides, and user manuals.
- Administer Access Control System adhering to Security Policies.
Education
No Degree - Business Administration
Fullerton College
Fullerton, CA01.2026
Skills
- Excellent Communication
- Data and Analytical Skills
- Technical Support
- Teamwork and Collaboration
- Interpersonal Communication
- Organizational Skills
Timeline
Business Process Analyst
SAIC
08.2023 - Current
ITSM Asset Manager
SAIC
01.2020 - 08.2023
Acquisition Manager
Perspecta
06.2018 - 12.2019
IT Help Desk Technician
DXC Technology
05.2017 - 06.2018
No Degree - Business Administration
Fullerton College
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