Hannah Arnold
Summary
Currently located in Davenport, FL. A team player who adjusts to new situations quickly and picks up new skills easily. Outgoing attractions hostess elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in a fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures. Flexible Attractions Attendant with proven customer service skills to meet demands of a busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Reliable supervisor with 6 years of training experience and outstanding multitasking abilities. Offering solid critical thinking, interpersonal and communication skills. Punctual and focused employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Attractions Cast Member and Trainer
The Walt Disney Company
05.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
- Ensured timely opening of attractions by performing required start-up procedures diligently each day.
- Promoted the importance of efficiency while not compromising safety during training, resulting in a 10-15% improvement in audit scores.
Shift Supervisor
Starbucks
04.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures which included stocking and ordering of dozens of products, balancing tills, and facilitating resolution of customer concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Barista Trainer
Barista, Starbucks
07.2019 - 04.2022
- Elected partner of the quarter within 6 months of starting.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Developed customized training programs tailored to individual barista needs and skill levels.
Nanny
Private Family Hire
04.2021 - 11.2021
- Prepared child for Kindergarten with customized learning plan, incorporating several workbooks as well as hands on activities to stimulate cognitive development
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Nanny
Kate Fricke
06.2016 - 06.2018
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Education
Bachelor's degree - Organizational Management
Wilmington University
New Castle, DE 10.2022 - Current
Associate - Arts and Sciences
Everett Community College
Everett, WASkills
- Childcare (6 years)
- Customer Service (6 years)
- Cash Handling
- Food preparation/handling
- Inventory control/stocking
- Data Entry
- Time Management
- Supervising Experience (2 years)
- Organizational Skills
- Training & Development
- Microsoft Office
- CPR Certification
- Exceptional communication
Languages
Spanish
Limited Working
Timeline
Bachelor's degree - Organizational Management
Wilmington University
10.2022 - Current
Attractions Cast Member and Trainer
The Walt Disney Company
05.2022 - Current
Shift Supervisor
Starbucks
04.2021 - 04.2022
Nanny
Private Family Hire
04.2021 - 11.2021
Barista Trainer
Barista, Starbucks
07.2019 - 04.2022
Nanny
Kate Fricke
06.2016 - 06.2018
Associate - Arts and Sciences
Everett Community College
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