Hannah Austin
Haslet
Summary
Customer-focused and detail-oriented professional with 3+ years of experience in call assistance, help desk, and customer service roles. Skilled in handling inbound/outbound calls, logging incidents, creating service tickets, and dispatching requests to technical teams. Proficient in Microsoft Windows, Microsoft Office Suite, and ticketing systems. Known for professionalism, accuracy, and empathy in high-volume environments, with a proven ability to follow SOPs and technical directions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Consultant
Glo Tanning
Haslet
04.2025 - Current
- Receive and respond to inbound calls and emails with professionalism and urgency.
- Log, track, and update service requests in online support and ticketing systems.
- Escalate complex issues to the appropriate technical teams for resolution.
- Maintain accurate customer records and track patterns in service requests.
Ropes Course Facilitator
Brigham Young University-Idaho
Rexburg
07.2023 - 07.2024
- Provided first-contact resolution for guest inquiries in a fast-paced setting.
- Documented incidents and maintained organized safety and activity records.
- Collaborated with team members to enhance service processes.
Front Desk / Wellness Desk Associate
The Fort Worth Club
Fort Worth
11.2022 - 04.2023
- Handled high call volumes, routed tickets, and documented customer requests.
- Maintained visitor logs and updated records with accuracy and confidentiality.
- Communicated effectively with both technical and non-technical staff.
Education
B.S. - Exercise Physiology
Brigham Young University-Idaho
Rexburg, ID08-2026
Associate's Degree -
Brigham Young University-Idaho
04.2019
GED - Leadership
E. A. Laney High School
06.2017
Skills
- Call Center & Help Desk Support
- Service Request & Incident Tracking
- Service Central / Ticketing Systems
- Microsoft Windows & UNIX Applications
- Microsoft Office (Word, Excel)
- Technical Troubleshooting & Escalation
- Professional Phone Etiquette
- Customer Service & Conflict Resolution
- Attention to Detail & Accuracy
- Written & Verbal Communication
Certification
- CPR Certification
- AED Certification
Timeline
Spa Consultant
Glo Tanning
04.2025 - Current
Ropes Course Facilitator
Brigham Young University-Idaho
07.2023 - 07.2024
Front Desk / Wellness Desk Associate
The Fort Worth Club
11.2022 - 04.2023
B.S. - Exercise Physiology
Brigham Young University-Idaho
Associate's Degree -
Brigham Young University-Idaho
GED - Leadership
E. A. Laney High School
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