Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Awotona

Houston

Summary

Highly motivated and results-driven customer service professional with over 7 years of experience in successfully resolving customer inquiries and issues. Skilled in building strong relationships with customers through effective communication and problem-solving abilities. Proven track record of exceeding customer satisfaction goals and consistently meeting performance targets. Seeking to leverage my strong interpersonal skills and dedication to providing exceptional service in a challenging customer service role.

Overview

11
11
years of professional experience

Work History

FOH Team Member

Panera Bread
02.2025 - 03.2025
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.

Barista

Peet's Coffee
10.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Deli Clerk

Randall's Grocery
06.2024 - 09.2024

FOH Team Member

Jason's Deli
03.2024 - 06.2024
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.

Sales Associate

7-Eleven
01.2024 - 03.2024
  • Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
  • Use skills in upselling to regularly exceed sales targets
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Worked as part of team to ensure orders were delivered accurately and efficiently
  • Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
  • Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
  • Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
  • Restocked shelves, prepared for sales, and organized sales floor
  • Accurately and efficiently operated point-of-sale systems
  • Maintained order of shelves and products
  • Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
  • Assisted customers with questions, concerns and purchases
  • Provide exemplary customer service by portraying a gracious, friendly and engaging manner

Sales Associate

Conn's Homeplus
08.2023 - 11.2023
  • Establish positive rapport with customers to determine needs and sell high-quality furniture
  • Use skills in upselling to regularly exceed sales targets
  • Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
  • Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
  • Supported customers by offering advice, recommending tools, and upselling additional products
  • Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
  • Fielded customer complaints and negotiated solutions
  • Accurately and efficiently operated point-of-sale systems
  • Guide customers on purchases based on interests, promotions and other sales
  • Maintain up-to-date product knowledge and information on brands and product lines
  • Assisted customers with questions, concerns and purchases
  • Learned features and specifications of new brands and product lines
  • Attended weekly sales meetings
  • Anticipate and promptly respond to client needs, adhering to store service experience standards

Server

PeopleReady
03.2023 - 04.2023
  • Optimize service quality by actively listening and responding to customer requests
  • Greet customers and offer seating options
  • Promptly serve food orders and various hot and cold beverages to customers
  • Check back to ensure customers are satisfied with all food items
  • Accurately record and submit each guest’s food order to the kitchen staff
  • Deliver meals to table promptly to ensure all food is served hot
  • Greeted customers and offered to take an order or check back
  • Checked on each table regularly to ensure order accuracy and customer satisfaction
  • Serve various food and beverage orders to customers
  • Closely follow all food safety and sanitation guidelines

Key Holder

Seventh Sense
11.2019 - 02.2020
  • Responsible for opening and closing store, including managing alarm system and securing premises
  • Supervised daily cash handling and reconciled cash register at the end of each shift
  • Resolved customer complaints and provided exceptional service to ensure customer satisfaction
  • Collaborated with team members to create engaging displays and promotions to drive sales
  • Responsible for managing inventory, restocking shelves, and organizing merchandise for optimal presentation

Front Desk / Night Audit

Hyatt
05.2017 - 12.2018
  • Managed front desk operations, providing excellent customer service to guests during check-in, check-out, and any inquiries or requests
  • Conducted night audit procedures, ensuring accuracy in financial transactions and generating reports for daily revenue and occupancy
  • Resolved guest complaints and issues promptly, maintaining a high level of guest satisfaction and loyalty towards the hotel
  • Handled reservations, cancellations, and room assignments efficiently, maximizing room revenue and occupancy
  • Collaborated with other hotel departments to ensure smooth operations and address any challenges that arose during the night shift

Key Holder

Style Encore
01.2016 - 06.2016

Business Services

Office Depot
05.2014 - 10.2015

Education

Texas Southern University
Houston, TX
08.2018

Skills

  • Loss Prevention
  • Customer Service
  • Visual Merchandising
  • Product Knowledge
  • Inventory Management
  • Fashion Trends
  • Feedback Gathering
  • Store Organization
  • Event Planning
  • Customer Satisfaction
  • Merchandise Operation
  • Special Orders
  • Team Collaboration
  • Professionalism
  • Customer Orientation
  • Teamwork
  • Organization
  • Time Management
  • Adaptability
  • Communication
  • Customer service
  • Cash handling
  • Upselling products
  • Customer engagement

Timeline

FOH Team Member

Panera Bread
02.2025 - 03.2025

Barista

Peet's Coffee
10.2024 - 12.2024

Deli Clerk

Randall's Grocery
06.2024 - 09.2024

FOH Team Member

Jason's Deli
03.2024 - 06.2024

Sales Associate

7-Eleven
01.2024 - 03.2024

Sales Associate

Conn's Homeplus
08.2023 - 11.2023

Server

PeopleReady
03.2023 - 04.2023

Key Holder

Seventh Sense
11.2019 - 02.2020

Front Desk / Night Audit

Hyatt
05.2017 - 12.2018

Key Holder

Style Encore
01.2016 - 06.2016

Business Services

Office Depot
05.2014 - 10.2015

Texas Southern University

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Hannah Awotona