Talented Owner with excellent marketing, customer service and oversight skills with more than 20 years of professional service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Hi, I’m
HANNAH E BAILEY
Service Professional
HOT SPRINGS VILLAGE,AR
Summary
Overview
15
years of professional experience
Work History
Bailey’s Irish Clean Cleaning Services
Owner/Operator Company
06.2021 - Current
Job overview
- Boosted customer satisfaction by ensuring timely and accurate service, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined service process by planning optimal routes, considering fuel costs and traffic conditions.
- Established strong working relationships with clients and employees which improved coordination and scheduling.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Answered roadside assistance calls for tows and other vehicle support.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Monitored and managed fuel consumption and expenses for management reporting.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Prepared annual budgets with controls to prevent overages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Diamante Members Club
Server/ Banquet Decorater
02.2019 - 04.2021
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
University of Central ArkansasConway, AR
B.S, Chemistry & Political Science
University Overview
Skills
- Organizational Abilities
- Adaptability and flexibility
- Problem-solving aptitude
- Professionalism and work ethic
- Attention to detail
- Self-motivation and discipline
- Effective communication abilities
- Accurate Record Keeping
- Dependable and Reliable
- Coaching and Mentoring
- Staff Management
- Customer Relations
- Hiring and Staffing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator Company
Bailey’s Irish Clean Cleaning Services
06.2021 - Current
Server/ Banquet Decorater
Diamante Members Club
02.2019 - 04.2021
University of Central Arkansas
B.S, Chemistry & Political Science
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