Hannah Bailey
Joshua,Texas
Summary
Driven and adaptable licensed cosmetologist skilled in customer consultation, appointment coordination, and business management. Proven ability to build strong relationships and manage schedules effectively, contributing to outstanding client retention. Eager to leverage advanced communication and problem-solving skills in a new role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hairstylist
HAIR BY HANNAH LLC
Fort Worth, TX
06.2022 - Current
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Efficiently handled cash transactions while processing payments accurately.
- Adhered to health and safety standards while working in the salon environment.
- Utilized creative problem solving skills when dealing with difficult situations.
- Managed inventory levels of all necessary supplies needed for daily operations.
- Established effective communication with customers regarding their desired goals.
Hairstylist/Assistant
HOUSE OF BLONDE
Fort Worth, TX
08.2019 - 06.2022
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Utilized creative problem solving skills when dealing with difficult situations.
- Sanitized workstations and equipment for customer health and workplace safety.
- Consistently maintained cleanliness of salon equipment and supplies throughout shift.
- Accurately followed instructions from clients while performing services.
- Developed and implemented successful promotions to increase business.
- Encouraged repeat business through offering discounts or promotions.
- Scheduled client appointments.
- Ordered, displayed, and maintained supplies.
- Updated and maintained customer information records.
Student Worker, Registrar's Office
TARLETON STATE UNIVERSITY
Stephenville, TX
11.2018 - 05.2019
- Demonstrated ability to manage multiple tasks simultaneously and prioritize work accordingly.
- Handled customer inquiries via email or phone in polite and timely manner.
- Developed excellent customer service skills through interacting with various clientele in a professional manner.
- Maintained confidential records while ensuring accuracy of all documents processed.
- Performed general administrative functions such as filing paperwork, answering phones and taking messages.
- Operated copiers, scanners and fax machines with proficiency.
- Demonstrated professionalism, reliability, and strong work ethic in all tasks and responsibilities.
- Displayed proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Access and Outlook.
- Developed emergency management plans for recovery decision-making and communications.
Waitress/Bartender
RUNAWAY BAY COUNTRY CLUB
Runaway Bay, TX
08.2018 - 12.2018
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Processed accurate cash and credit card transactions.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
Receptionist
REFLECTIONS OF YOU
Alvord, TEXAS
03.2016 - 08.2018
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Signed for incoming deliveries and notified employees of packages.
- Processed incoming mail and packages accurately and promptly.
Education
Texas Barbering & Cosmetology - Cosmetology Operator
Toni&Guy Hairdressing Academy
Fort Worth09-2019
Skills
- Adaptable learner
- Texas and California licensed cosmetologist
- Appointment coordination
- Highly motivated self-starter
- Advanced communication skills
- Time management
- Relationship building
- Administrative tasks
- Detail-orientated
- Customer consultation
- Schedule management
- Business management
- Outstanding client retention
- Problem-solving
- Document management
Certification
- Texas Barbering & Cosmetology - Cosmetology Operator
- California Board of Barbering and Cosmetology
Timeline
Hairstylist
HAIR BY HANNAH LLC
06.2022 - Current
Hairstylist/Assistant
HOUSE OF BLONDE
08.2019 - 06.2022
Student Worker, Registrar's Office
TARLETON STATE UNIVERSITY
11.2018 - 05.2019
Waitress/Bartender
RUNAWAY BAY COUNTRY CLUB
08.2018 - 12.2018
Receptionist
REFLECTIONS OF YOU
03.2016 - 08.2018
Texas Barbering & Cosmetology - Cosmetology Operator
Toni&Guy Hairdressing Academy