Hannah Baldwin
Huntington,WV
Summary
Compassionate volunteer with significant experience in community outreach, fundraising, and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Skilled in problem-solving, communication, and leadership with a record of driving successful initiatives to support underserved populations. Impactful contributions made towards improving community welfare through active involvement and dedication to service goals.
Overview
9
9
years of professional experience
Work History
Student Intern Disability Services (Practicum)
Ashland and Community Technical College
Ashland, Kentucky
08.2025 - Current
- Developed and maintained supportive relationships with clients and their families.
- Implemented individualized care plans to meet client needs effectively.
- Monitored client progress.
- Provided emotional support and encouragement during challenging situations.
- Maintained accurate documentation of client interactions and services provided.
Case Manager
Volunteers of America
Ashland, Kentucky
05.2025 - 08.2025
- Assessed client employment needs through detailed interviews and evaluations.
- Developed tailored job search strategies for diverse client populations.
- Collaborated with local employers to identify job openings and workforce needs.
- Coordinated client assessments and developed personalized care plans.
- Facilitated communication between clients and support services.
- Monitored client progress and adjusted care strategies as needed.
- Provided crisis intervention and emotional support to clients.
Volunteer
VOA
Grayson, KY
08.2024 - 08.2025
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Developed and implemented fundraising approaches to raise money for cause.
- Maintained accurate records and documented client data in company databases.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Organized and maintained records of volunteer hours and donations.
- Helped with prep, set up, and breakdown of community and public events.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeping
Community Hospice and Palliative Care
Ashland , KY
02.2023 - 02.2025
- Attended required training sessions related to housekeeping tasks.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Implemented strategies to improve efficiency of housekeeping operations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided referrals to appropriate mental health providers or community services as needed.
- Performed outreach activities within the community to promote mental health awareness.
Volunteer
Hospice Care Center
Ashland, KY
02.2022 - 02.2025
- Made referrals to utilize community resources for resident's needs.
- Attended weekly meetings to discuss progress and future initiatives.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Maintained accurate records and documented client data in company databases.
- Provided companionship to hospice patients and their families, offering emotional support.
- Answered phones and responded to inquiries from family members regarding end-of-life issues.
- Participated in volunteer training sessions to stay up-to-date on current practices within hospice care.
- Restocked supplies and reported supply needs to personnel.
Bank Teller
Members Choice Federal Credit Union
Cannonsburg, KY
02.2021 - 02.2022
- Took on additional shifts during busy periods to minimize staffing shortages.
- Resolved problems or discrepancies concerning customers' accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Verified amounts and integrity of every check or funds transfer.
- Performed data entry into company databases.
- Completed data entry tasks accurately and quickly.
- Performed basic bookkeeping functions such as data entry.
- Assisted with data entry into various systems.
Front Desk Manager
Hampton Inn By Hilton
Cannonsburg, KY
02.2017 - 02.2021
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests upon arrival and checked them in to their rooms.
- Provided support with data entry activities as required.
- Performed data entry tasks accurately within established timelines.
- Assisted with filing, scanning, and data entry tasks.
- Compiled monthly statistics on data entry performance metrics.
Peer Support Specialist
Ramey Estep Home
Rush, KY
06.2019 - 12.2019
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Assisted clients with developing healthy coping skills to manage stressors.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Performed data entry tasks accurately within established timelines.
- Assisted with filing, scanning, and data entry tasks.
Education
Bachelor of Arts - Social Work
Morehead State University
Morehead, KY12-2025
Associate of Arts -
Ashland Community Technical College
Ashland, KYSkills
- Case management
- Crisis intervention
- Data management
- Mental health awareness
- Community outreach
- Client advocacy
- Effective communication
- Problem solving
- Volunteer orientation
- Customer service
- Attention to detail
- Recordkeeping and confidentiality
Timeline
Student Intern Disability Services (Practicum)
Ashland and Community Technical College
08.2025 - Current
Case Manager
Volunteers of America
05.2025 - 08.2025
Volunteer
VOA
08.2024 - 08.2025
Housekeeping
Community Hospice and Palliative Care
02.2023 - 02.2025
Volunteer
Hospice Care Center
02.2022 - 02.2025
Bank Teller
Members Choice Federal Credit Union
02.2021 - 02.2022
Peer Support Specialist
Ramey Estep Home
06.2019 - 12.2019
Front Desk Manager
Hampton Inn By Hilton
02.2017 - 02.2021
Bachelor of Arts - Social Work
Morehead State University
Associate of Arts -
Ashland Community Technical College