Hannah Barber
Great Falls,SC
Summary
Diligent professional with a robust background in customer service and managing clients, recognized for a proven track record of efficiently resolving inquiries and maintaining exceptional satisfaction rates. Strong analytical, communication, and teamwork skills enable quick adaptation to new environments and challenges. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paralegal/Office Manager
Paralegal
02.2024 - 12.2024
- Answer phone calls
- Research law statutes and Legislation
- Create legal documentation
- Manage social media websites
- Drafted legal correspondence, pleadings, and discovery requests with attention to accuracy and compliance.
- Researched and analyzed legal documents to support case preparation and strategy development.
- Managed case files, ensuring timely updates and organization for efficient retrieval of information.
- Coordinated communication between clients and legal teams to facilitate effective information flow.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Junior Project Manager
First Cut Design and Fabrication
10.2021 - 03.2022
- Create a package with drawings, material lists, weld lists, and protocol lists for welding
- Communicate with welders and on-site operators
- Managed project documentation, ensuring accuracy and compliance with organizational standards and client specifications.
- Implemented process improvements that increased operational efficiency within the project management workflow.
- Supported senior project managers in risk assessment activities, identifying potential issues early in the project phase.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
- Coordinated project schedules and resources to ensure timely completion of design and fabrication tasks.
Remote Technical Support Agent
Support.com
08.2017 - 03.2018
- Documented recurring issues in ticketing system, enhancing knowledge base for future reference.
- Leveraged troubleshooting tools to diagnose technical issues across various devices and platforms.
- Resolved customer inquiries through phone and chat support, ensuring timely and accurate solutions.
- Collaborated with team members to streamline support processes, improving response times and customer satisfaction.
- Analyzed customer feedback to identify areas for service improvement, contributing to enhanced user experience.
Customer Service Agent
Teletech at Home
03.2017 - 08.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with troubleshooting and technical issues using CRM software.
- Maintained detailed logs of customer interactions to ensure accurate follow-up and resolution.
- Collaborated with team members to improve response times and enhance service quality.
- Analyzed customer feedback to identify trends and suggest process improvements for better service delivery.
- Monitored service metrics to ensure compliance with performance standards and goals.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - Medical Administrative Assistant
04-2026
GED -
01.2008
Skills
- Project Management
- Case management
- Legal research
- Client communication
- Office administration
- Document drafting
- Document preparation
- Administrative support
- Research and data collection
- Legal writing
- File organization
- File and records management
- Case summaries
- Document filing
- Family Law
- Civil Law
- Proficient in MS office
- Database research
- Conflict mediation
- Account administration
- Client intake procedures
Certification
- CPR - Obtained in 2020
- Drivers License - Obtained in 2006
Timeline
Paralegal/Office Manager - Paralegal
02.2024 - 12.2024
Junior Project Manager - First Cut Design and Fabrication
10.2021 - 03.2022
Remote Technical Support Agent - Support.com
08.2017 - 03.2018
Customer Service Agent - Teletech at Home
03.2017 - 08.2017
Ultimate Medical Academy - Diploma, Medical Administrative Assistant
Clover High School - GED,