Hannah Barnes
Saraland
Summary
Experienced claims handler with 5+ years of expertise in managing various types of claims, including Flood, Property, Auto, Bodily injury/General liability, Commercial, and Business Interruption. Proven ability to work independently and handle multiple tasks effectively. Strong track record of settling claims promptly and meeting compliance deadlines. Skilled in negotiation and reaching amicable settlements. Proficient in industry-specific software such as Xactimate, XactAnalysis, NextGen, ECS, Flood Connect, Guidewire, Claims Center, and CMS. Recognized for exceptional training abilities, leadership qualities, and effective communication skills. Excel in QA/QC claim handling and review processes. Motivated Claims Adjuster specializing in personal and property casualty loss and damages. Approach focused on negotiating peaceful resolutions with fairness and thoroughness. Known for organizational skills, trustworthiness, and dependability.
Professional in accounting field, bringing comprehensive understanding of financial processes and administrative support. Known for reliability and adaptability in dynamic environments, consistently meeting deadlines and assisting in accurate record-keeping. Expertise in financial software and collaborative approach to teamwork ensure seamless operations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster Supervisor
Wardlaw Claims Services
08.2023 - 10.2024
- Exercised proper judgment and decision making to analyze over Number claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Advised others on legal and regulatory compliance matters.
Customer Service Representative/ Accounting
Continuum Global Solutions
08.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Auto Bodily Injury / General Liability
The Jacobson Group
03.2021 - 08.2021
- Utilizes automated estimating systems to prepare repair estimates
- Review supplement requests and make subsequent adjustments to estimates
- Provides technical support to claim handlers on vehicle repair issues
- Uses estimating vendor tools and the NextGen System
- Applies knowledge of market value and other factors affecting repairability issues
- Refers information on possible vehicle total loss claims to the appropriate contact
- Evaluates bid content and photo documentation, vehicle damage, causation issues, and potential suspicious loss indicators
- Completed necessary claim file documentation in NextGen in support of subsequent claim handling
- Applies thorough understanding of Standard Claim Process and Auto Damage Service Programs (ADSP)
- Continuously develops professional/technical expertise regarding vehicle repair trends, automated estimating systems, repair techniques, tools, and other industry-related topics
- Remote
QA/QC/ Desk Examiner- Restore Louisiana Project2020
IEM
11.2020 - 03.2021
- Reviewed files and endorsements to confirm coverage and eligibility met to approve payment
- Electronically entered payments on submitted documents and photos to be reviewed for claim settlement review
- Provided courteous customer care
- Entered information on submitted claims to ensure the timely progression of claim determination and eligibility
- Ensured compliance standards were met for all claims
- Submitted file for payment after all documentation submitted and attached to file
- Remote
Desk Adjuster/ File Examiner/ Condo Commercial
DMA Claims Service
02.2019 - 11.2020
- Reviewed files and endorsements to ensure coverage and eligibility met to approve payment
- Electronically entered payments on submitted documents and photos to be reviewed for claim settlement review
- Provided courteous customer care
- Entered information on submitted claims to ensure the timely progression of claim determination and eligibility
- Ensured compliance standards were met for all claims
- Submitted file for payment after all documentation submitted and attached to file
- Reviewed Master policy & By Laws
- Communicated effectively with the HOA
- Processed Business Interruption claims
- Worked with Forensic Accountants
- Reviewed Schedule C, bank records, P&L statements and sales records
- Calculated projected gross sales for the loss year
- Calculated projected gross expense for the loss year
- Calculated projected net profit for the loss year
- Remote
Inside Property Adjuster
Sedgwick
11.2016 - 12.2018
- - WIND AND HAIL
- - PIPE BURST
- - WINTERSTORM
- - FLOOD
- Desk adjuster/Agent advocate/compliance assistant/ customer service rep/ claims processor
- Contacted claimants to schedule appointments to inspect for catastrophe related losses
- Electronically entered findings and submitted documents to be reviewed for processing
- Provided courteous customer care
- Entered info on submitted claims to ensure timely progression of claim determination and eligibility
- Liaison for agents, adjusters, and insureds, providing information to ensure timely claims process
- Contacted adjusters to advise them of outstanding invoices needing submittal
- Contacted claimants to schedule appointments to inspect for catastrophe related losses
- Electronically entered findings and submitted documents to be reviewed for processing
- Entered info on submitted claims to ensure timely progression of claim determination and eligibility
- Contacted adjusters to advise them of outstanding invoices needing submittal
- Advised outside adjuster to complete daily billing of outstanding invoices to be approved for payroll
- Generated reports to track problematic insurance claims
- Entered information on submitted claims to ensure timely progression of claim determination and eligibility
- Processed Flood, Wind & Hail related homeowner’s claims
- Ensured compliance standards were met for NFIP claims
- Remote
Education
High School - undefined
McIntosh High School
McIntosh, ALAssociates Degree - General Studies in Biological Sciences
Coastal Alabama Community College
Bay Minette, ALSkills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Estimating repair costs
- Excellent time management skills
- Tech-Savvy
- Logical
- Critical thinking
- Decision-making
- Microsoft Office Suite
- Coaching and mentoring
- Team collaboration
- MS office
- Payment processing
- Team Training
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Computer skills
- Customer service and support
- Decision-making skills
- Team leadership
- Active listening
- Verbal and written communication
- Computer literacy
- Goal setting
- Complex Problem-solving
- Microsoft Excel
- Invoicing and collections
- Data inputting
- Invoicing and billing
- Data entry
- Administrative support
- Finance
Certification
- State Farm Auto
- State Farm Property
- NFIP Flood certified
Timeline
Property Claims Adjuster Supervisor
Wardlaw Claims Services
08.2023 - 10.2024
Customer Service Representative/ Accounting
Continuum Global Solutions
08.2021 - 06.2023
Auto Bodily Injury / General Liability
The Jacobson Group
03.2021 - 08.2021
QA/QC/ Desk Examiner- Restore Louisiana Project2020
IEM
11.2020 - 03.2021
Desk Adjuster/ File Examiner/ Condo Commercial
DMA Claims Service
02.2019 - 11.2020
Inside Property Adjuster
Sedgwick
11.2016 - 12.2018
High School - undefined
McIntosh High School
Associates Degree - General Studies in Biological Sciences
Coastal Alabama Community College
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