Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Hannah Barnhill

Asheboro,United States

Summary

Personable and driven, well-suited for supporting financial operations and maintaining accuracy. Knowledge of basic accounting principles and proficiency in Excel, Microsoft, and DPC400. Aim to contribute to efficient financial processes and accurate record-keeping.

Developed strong analytical and organizational skills in fast-paced financial environment, looking to transition into new field. Expertise in managing financial records and ensuring accuracy in data entry and reporting.

Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.

Personable and communicative with natural ability to build rapport and foster relationships. Understanding of client needs and effective in utilizing CRM tools to manage interactions and data seamlessly. Committed to delivering exceptional client experiences and driving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Accounting Assistant

NAPA AUTO PARTS
12.2021 - Current
  • Organize office and assist associates as needed
  • Sort and distribute communications in a timely manner
  • Example (Outlook/Teams/Phone)
  • Create and update records ensuring accuracy and validity of information
  • Monitor and handle overages/shortages
  • Receive, review, correct, and manually key Cash Reports/Deposits accurately
  • Strategically catch/correct any malfunctions/errors within report
  • Resolve office-related malfunctions and respond to requests or issues
  • (DPC400)
  • Maintain trusting relationships with suppliers, customers and colleagues

Sales/Office Lead

Modern Rent To Own
08.2021 - 12.2022
  • Build trustworthy, helpful, and long lasting relationships with customers, while using various methods to find potential customers
  • Example: Calling, networking, referrals, and online research
  • Gathering information about leads' needs, budget, decision-making and payment timeline to prioritize a successful future.
  • Guide plans and encourage assigned group in setting/achieving goals.
  • Manage communication channels, such as emails/phone calls/ and in person visits.
  • Schedule meetings and appointments for staff across departments
  • Provide support to staff and management, including preparing documents and handling correspondence

Front End Manager

BBQ Joes
01.2018 - 04.2021
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Coached employees through day-to-day work and complex problems.
  • Reduced errors in transaction processing by diligently following established protocols and procedures for handling financial instruments.
  • Proficiently accounted for and documented all currency made daily.

Customer Service Lead

Lowes Foods
04.2014 - 12.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Education

High School Diploma -

Christ Deliverance Christian Academy

Some College -

Guilford Technical Community College
11.2019

Skills

  • Financial Accounting
  • Financial Reporting
  • Phone Etiquette
  • Customer service
  • Training and coaching
  • Strategic thinking
  • Customer focus
  • Microsoft Excel
  • Friendly, positive attitude
  • Teamwork and collaboration

Accomplishments

  • Collaborated with team member in the development of Jenkins.
  • Resolved product issue through consumer testing.
  • Achieved Accurate accounting through the missing data helping with Jenkins effectively.
  • Documented and resolved Accounting/Data Entry errors which led to a more efficient processing plan.
  • Brought in 20 new customers.
  • Exceeded monthly quota 5 times.

Languages

English
Full Professional

Timeline

Accounting Assistant

NAPA AUTO PARTS
12.2021 - Current

Sales/Office Lead

Modern Rent To Own
08.2021 - 12.2022

Front End Manager

BBQ Joes
01.2018 - 04.2021

Customer Service Lead

Lowes Foods
04.2014 - 12.2017

Some College -

Guilford Technical Community College

High School Diploma -

Christ Deliverance Christian Academy

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Hannah Barnhill