Hannah Barron
Walland,TN
Overview
6
6
years of professional experience
Work History
Lodging Supervisor
Blackberry Farm
2023.07 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about Blackberry Farm.
Lodging Operations
Blackberry Farm
2021.08 - 2023.07
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Nanny
Garrett Family
2020.10 - 2022.11
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
CNA
Home Health Care Aid
2018.01 - 2021.08
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate of Science - Nursing
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Heritage High School
Maryville, TN05.2016
Skills
- Strategic Planning and Analysis
- Guest Experiences
- Talented Leader
- Quality Assurance
- Regulatory Compliance
- Training and Mentoring
- Staff Supervision
- Hospitality
- Strong Ethics
- Verbal and Written Communication Skills
- Respectful and Compassionate
- Flexible Schedule and Availability
- Multitasking and Organization
- Time Management
- Compassionate Communication
- Problem Solving
- Technological Skills
- Active Listener
- Attention to Detail
Timeline
Lodging Supervisor
Blackberry Farm
2023.07 - Current
Lodging Operations
Blackberry Farm
2021.08 - 2023.07
Nanny
Garrett Family
2020.10 - 2022.11
CNA
Home Health Care Aid
2018.01 - 2021.08
Associate of Science - Nursing
Pellissippi State Community College
High School Diploma -
Heritage High School