Hannah Barrus
Murray,UT
Summary
Focused on offering first-rate support to every client while working to obtain necessary payments. Experienced in building rapport with each client in order to effectively close alerts. Advanced skills with multi line telephones. Experienced office administrator highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members and myself on task.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
1-800 Contacts
Remote in Salt Lake City
01.2025 - Current
- Provide timely assistance to customers via phone, email, and live chat channels.
- Maintain thorough knowledge of product offerings to provide accurate information to customers.
- Analyze customer feedback data to identify areas for improvement and recommended appropriate solutions to management.
Community Manager
Regus
Salt Lake City, UT
06.2019 - 08.2022
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
- Handled all tenant leases and effectively scheduled showings, move-ins and move-outs.
Account Resolution Specialist
Wells Fargo Advisors
Salt Lake City, Utah
01.2018 - 03.2019
- Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
- Worked with managers to develop monthly efficiency and productivity goals. Exceeded set goals 8 out of the 11 months I was working on the phone.
- Built rapport with customers to asses their individual situations and then negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
Education
High School Diploma - undefined
Syracuse High School
Syracuse, UT2017
Timeline
Customer Support Specialist
1-800 Contacts
01.2025 - Current
Community Manager
Regus
06.2019 - 08.2022
Account Resolution Specialist
Wells Fargo Advisors
01.2018 - 03.2019
High School Diploma - undefined
Syracuse High School