Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Bates

Summerville,SC

Summary

I am an organized, dedicated and proactive individual who is open and prepared to learn and apply new skills. I have 12 years experience in facing fresh challenges day to day and find enjoyment in exploring new ways to tackle these opportunities. I always greet my situations with excitement and a bright outlook. I am seeking a role in which I can apply these skills and excel to the next level through learning, supporting and implementing the company's expectations.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Harris Teeter
Charleston, SC
12.2018 - Current
  • Manage all front end operations including all bookkeeping, accounting, cash handling, cash variances, and performing weekly self audits to uphold audit standards.
  • Recruiting, interviewing, hiring, orientation scheduling, onboarding and ensuring completion of training and testing for all store associates.
  • Review all customer feedback and provide clear leadership in assisting associates with complex customer concerns.
  • Schedule and facilitate staff meetings to address opportunities and implement strategies for providing a healthy work environment and an excellent customer service experience for all customers.
  • Oversee all weekly scheduling of 100+ employees whilst meeting the needs of the payroll and labor budget, investigating discrepencies in timekeeping reports, and ensuring labor is allocated efficiently and accurately.
  • Ensure all wire transfer associates are fully knowledgeable and trained while following all Federal and State guidelines.
  • Maintaining the culture of true teamwork, empowerment, growth and development, and the desire to do better every single day within my associates.

Assistant Store Manager

Bi-Lo Supermarkets
Mount Pleasant, SC
07.2011 - 12.2018
  • Assist Store Operator in all daily operations.
  • Scheduled all truck deliveries, reviewed invoices for accuracy, and managed upkeep of all receiving bookwork.
  • Oversee and support the store accountant with all shortage/overage investigations, financial paperwork, cash and check deposits, audit preparedness, and overall organization.
  • Training, empowering and growing department managers to instill confidence and knowledge within their roles to better lead their teams.
  • Manage 150+ associates and assist wherever needed in coaching, training, development, daily opportunities.
  • Monitored all inventory levels and accuracy through running pick lists and daily reports.
  • Built and maintained relationships via healthy networking with customers, vendors, and partners to create a comfortable and efficient environment.

Education

High School Diploma -

Summerville High School
Summerville, SC
05-2013

Skills

  • Independent worker
  • Empathy driven issue and problem resolution
  • Quickly grasps new concepts and ideals
  • Adaptable and receptive to change
  • Organized, meticulous, and focused
  • Clear, effective, and positive communicator

Timeline

Customer Service Manager

Harris Teeter
12.2018 - Current

Assistant Store Manager

Bi-Lo Supermarkets
07.2011 - 12.2018

High School Diploma -

Summerville High School

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Hannah Bates